Experienced Service Manager

HVAC

Job Description

We are seeking an Experienced Service Manager to join our busy HVAC team! You will be responsible for helping customers by providing product and service information, dispatching service calls, reviewing time sheets and resolving technical issues.

Responsibilities:

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Dispatch service and maintenance requests
Develop and maintain a knowledge base of the evolving products and services
HVAC - air conditioning experience very helpful

Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Computer literate with all office programs - Field Edge, ESC and Quickbooks knowledge a plus

Company Description

We are a high quality HVAC company committed to excellent customer satisfaction and a professional approach to solving all your air conditioning needs. It is a pleasure to be celebrating our 41st year in business and welcome all qualified candidates.

Company Description

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Vacancy posted 16 days ago

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