Risk Governance & Frameworks Sr Manager

Risk Governance & Frameworks Senior Manager

The Credit Review team is seeking a Risk Governance & Frameworks Senior Manager to provide strategic oversight and operational leadership for the function's governance and day-to-day operational support. Reporting to the Head of Credit Review, this role supports the effective execution of Credit Review's independent oversight mandate within the bank's second line of defense.

Primary responsibilities include:

• Manage and maintain Credit Review's policies, standards, procedures, and templates.
• Lead the enhancement and support ongoing execution of operational processes, such as semi-annual review cycle durations, annual planning, resource capacity and deployment, issue tracking, executive management and board reporting, and interactions with supervisory agencies and external auditors.
• Manage system of record, shared drives, and workflow tools.
• Lead the design, implementation, and reporting of internally generated data related to review analytics, including both standard and custom data visualization and reporting capabilities.
• Complete Quality Assurance/Quality Control activities to confirm compliance with Credit Review's methodology and identify best practices.
• Coordinate skills assessment, talent development, and training initiatives for the Credit Review team.
• Contribute to department strategy, decision-making, and oversight; lead the enhancement and execution of day-to-day management routines, such as plan tracking, staff scheduling, and maintenance of supporting workflow tools.
• Support interactions with other internal support functions, including the Internal Audit Operations and Data Analytics team, Regulatory Relations, Properties, and Finance.
• Define, lead, and manage strategic initiatives.
• Develop collaborative relationships with Bank stakeholders; foster a positive work environment consistent with CFG's values and CREDO.

Qualifications, Education, Certifications and/or Other Professional Credentials

• BA or BS degree; MBA or other advanced degree or certification is a plus.
• Experience in credit review, credit sanctioning, loan structuring, or underwriting in wholesale or consumer lending functions in a regulated bank or bank regulatory agency. Understanding of US regulatory framework for credit risk review systems.
• Excellent communication skills, both oral and written, with an ability to synthesize complex messages for an executive audience. Experience preparing materials for and interacting with supervisory agencies, external auditors, and executives. Strong negotiation skills with ability to defend position in a constructive manner.
• A high degree of professional maturity and emotional intelligence appropriate for interactions with external and internal constituents at all levels. A natural collaborator and culture carrier who can lead effectively amidst ambiguity.
• Proven ability to work in a team environment, lead projects, and appropriately prioritize workload to ensure deadlines are met.
• Self-motivated, with ability to work independently in a geographically dispersed environment.
• Strong organizational, operational, and problem-solving skills. Ability to analyze situations quickly, and manage deadlines, work cross-functionally to build consensus, and develop and implement sustainable solutions.
• Strong process, control, and documentation focus with experience driving change to enhance efficiency and effectiveness. Experience redesigning or transforming methodologies, processes, and procedures to enhance value or reduce defects.
• Experience leading data analytics, reporting, and technology-related initiatives. Familiarity with one or more data management technologies and visualization applications will be an advantage. Experience using data to create KPIs to drive insights into internal operational performance.
• Strong attention to detail with a dedication to quality and operational excellence. Ability to tie daily activities and initiatives to strategic plans. Enthusiasm for learning and eagerness to remain current on bank, market, and industry developments.
• Willingness to travel 0-10% if needed.

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday, 8:00 am to 5:00 pm

Pay Transparency

The salary range for this position is $127,000- $166,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Required Skills

• Customer Empowerment
• Diversity and Inclusion Practice

About Us

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Job Info

• Job Identification 46318
• Job Category Risk & Oversight
• Locations One Citizens Bank Way, Johnston, RI, 02919, US 200 Station Drive, Westwood, MA, 02090, US