BMV Assistant Branch Manager

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana. About the Bureau of Motor Vehicles (BMV):The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees. The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:Invest in our employeesEngage our customersProvide sustainable systemsEmbrace product innovation Role Overview:The Assistant Branch Manager directs the workflow of Customer Service Representatives and assists with the overall duties and responsibilities of the branch. You will assist the Branch Manager in assessing branch needs and conduct meetings with your staff. You will work with leadership to train, develop, and mentor Customer Service Representatives to be proficient and accurate in their work. This position serves at the Lafayette, Indiana, BMV Branch Office. Branch hours are:Sunday: ClosedMonday: ClosedTuesday: 9:00 am - 6:30 pmWednesday: 9:00 am - 5:00 pmThursday: 9:00 am - 5:00 pmFriday: 9:00 am - 5:00 pmSaturday: 9:00 am - 12:30 pm Salary:The salary for this position traditionally starts at $53,222.00 but may be commensurate with education and experience. Use our Compensation Calculator to view the total compensation package. A Day in the Life: The essential functions of this role are: Oversee the branch’s day-to-day operations. Conduct meetings with branch staff. Assist with scheduling for the branch. Assist with daily opening and closing procedures. Complete daily and weekly records for all required reports, balances, and deposits. Aid leadership in the resolution of escalated customer complaints. Maintain Agency Standards for Customer Service ensuring all associates provide best in class customer service. Provide and facilitate resolution for all customer issues. Maintain effective levels of all BMV products and office supplies, while tracking branch serialized items. Oversee the financials of assigned branch’s operations. Maintain agency goal for customer experience time. Ensure accuracy of customer transactions, reporting deposits, procedures, and tasks associated with the branch operations. Ensure appropriate training is completed in order for branch staff to effectively conduct day-to-day operations. Assist with building and supporting the branch team. Partner with Branch Manager and HR staff to ensure training, development, evaluation, and discipline is completed in accordance with policy. Fulfill all duties in the absence of the Branch Manager. Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.. Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.  Ensure work adheres to quality standards, deadlines, and proper procedures. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.What You'll Need for Success: Individuals in this role should minimally be able to articulate or demonstrate the following: Ability to interact and verbally communicate with diverse employees and customers, ability to communicate on a one-on-one basis and in groups. Ability to manage people, experienced in managing people/teams. Ability to successfully address customer concerns.Creative problem solving and utilizing good judgement. Ability to apply fundamental cash management and accounting principles. Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.Ability to become proficient in the agency operating system. Ability to multi-task in a fast-paced environment. Ability to perform essential functions with or without reasonable accommodation. A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.Supervisory Responsibilities/Direct Reports: This role may provide direct supervision for one or more staff members. Benefits of Employment with the State of Indiana:The State of Indiana offers a comprehensive benefits package for full-time employees that includes: Three (3) medical plan options (including RX coverage) as well as vision and dental plansWellness Rewards Program: Complete wellness activities to earn gift card rewardsHealth savings account, which includes bi-weekly state contributionDeferred compensation 457(b) account (similar to 401(k) plan) with employer matchTwo (2) fully-funded pension plan optionsA robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothersUp to 15 hours of paid community service leaveCombined 180 hours of paid vacation, personal, and sick leave time off12 paid holidays, 14 in election yearsEducation Reimbursement ProgramGroup life insuranceReferral Bonus programEmployee assistance program that allows for covered behavioral health visitsQualified employer for the Public Service Loan Forgiveness ProgramFree Parking for most positionsFree LinkedIn Learning access Equal Employment Opportunity:The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on click.appcast.io.