Customer Support Representative

Are you passionate about helping people and creating exceptional customer experiences ? iClassPro is looking for an enthusiastic and solutions-driven Customer Support Representative to join our growing team. In this role, you will be the first point of contact for our customers, providing timely assistance, resolving inquiries, and ensuring a positive experience as a key part in shaping how customers feel about our brand. If you’re a strong communicator who thrives in a fast-paced environment and loves turning challenges into positive outcomes, we’d love to hear from you. What You Will Do Respond to customer inquiries via phone, email, and live chat in a friendly and timely manner Troubleshoot issues and guide customers through product features and solutions Resolve concerns efficiently while ensuring customer satisfaction Collaborate with internal teams to tackle more complex support cases Accurately document customer interactions and maintain detailed records What You Bring Genuine passion for delivering outstanding customer service 2+ years of experience in a customer support role Excellent verbal and written communication skills Strong problem-solving abilities, especially in technical situations Ability to stay calm, empathetic, and professional under pressure Great attention to detail and solid organizational skills Experience using CRM or help desk platforms (a plus) Flexibility to work some Saturdays within a scheduled rotation What We Bring Highly competitive compensation package plus bonus potential Robust PTO because work-life balance matters Comprehensive health benefits including medical, dental, vision, and more Generous 401(k) contribution to help you plan for your future Fun company events that connect our team Career growth opportunities in a thriving, purpose-driven company iClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not sponsor or take over sponsorship of an employment visa for this position. E-Verify is used to verify authorization to work in the U.S. #J-18808-Ljbffr