BSN Operations Coordinator, School of Nursing

BSN Operations Coordinator, School of Nursing

The School of Nursing at James Madison University is seeking an experienced and detail-oriented individual to serve as the BSN Operations Coordinator. This position supports the comprehensive academic and administrative functions of the pre-nursing, traditional BSN, and non-traditional BSN pathways within the School of Nursing. This role facilitates program operations, manages and maintains confidential student records, ensures compliance with regulatory documentation and delivers responsive student support. The BSN Operations Coordinator promotes effective communication with internal and external stakeholders to achieve operational excellence.

Duties and responsibilities include coordinating day-to-day operational activities independently for undergraduate BSN pathways, supporting multiple cohorts with overlapping timelines; coordinating and executing student registration and orientation processes, including scheduling, logistics, and communication for virtual and in-person orientation activities; coordinating clinical onboarding processes for all undergraduate BSN pathways, ensuring students complete required health, compliance, and agency-specific requirements prior to placement deadlines; developing and distributing orientation schedules and onboarding timelines in collaboration with pathway coordinators and clinical agency partners; maintaining and monitoring student health and compliance records using systems such as Typhon, TrueScreen, and MyRecordTracker, ensuring accuracy, completeness, and timely submission of required documentation to clinical agencies; utilizing and maintaining working knowledge of external agency platforms (e.g., ACEMAPP, EXXAT) to support student onboarding and placement processes across systems; utilizing platforms used in the university such as SharePoint and Teams to maintain organization, tracking of work requirements, and management of documents related to the school of nursing; tracking onboarding progress and proactively following up with students to ensure completion of requirements, escalating concerns as needed to maintain placement eligibility; supporting clinical placement coordination by organizing onboarding workflows, tracking student readiness, and assisting with logistics related to placement processes; ensuring adherence to institutional, clinical agency, and regulatory requirements, supporting program compliance and readiness for accreditation or audit review; participating in meetings with clinical agency partners as needed to support coordination of placements, onboarding requirements, and issue resolution; serving as a primary point of contact for students regarding onboarding, orientation, and compliance requirements; providing administrative and logistical support for School of Nursing events, initiatives, committees, and program operations; delivering professional and responsive customer service to students, faculty, staff, and external partners; and performing other duties as assigned in support of program and operational needs.

Qualifications include experience coordinating administrative or operational processes, ideally in higher education, healthcare, or a similar environment; strong organizational skills with the ability to manage multiple priorities, track detailed processes, and meet deadlines accurately; ability to work independently with initiative and sound judgment; proficiency with Microsoft Office and ability to learn data management and compliance systems; strong written and verbal communication skills; ability to maintain confidentiality and apply policies and procedures with attention to detail; and professional demeanor with strong interpersonal and customer service skills.

Conditions of employment include employment being contingent upon the successful completion of a criminal background check. E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

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Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer