AI Transformation Operations and Change Management Leader

Job Summary

The role is built as the counterpart of the Technology Transformation Leader, who owns tools, platforms, governance, and delivery of the firm-wide results dashboards. Technology and people are the two halves of one model; this role leads the human half and owns the business measurement of both. It does not sell directly to clients: offerings built on the Firm's transformation go to market through the established practices. As the champions network grows toward hundreds, each practice may add an enablement counterpart coordinated by this role, and scope extends to BDO's member firms abroad.

This role reports directly to the AI Enablement Leader and Global BDO Digital Leader. Works in lockstep with the Technology Transformation Leader and closely with the firm's organizational-development leader for this program, who owns delivery of people-development activities in the Chief People Officer's organization; practice enablement counterparts, as appointed, hold a dotted line to this role.

This individual will be a change leader who executes: able to hold a practice-leader revenue conversation in the morning, then run the cohort calendar, the office-hours rotation, and the recognition system with discipline in the afternoon. The experience bar: the last programs taken from design to measured adoption at scale.

Job Duties

• Owns people enablement end to end: the AI Champions Network (launching with 50 champions across all five practices), the firm-wide training program scaled through champion-coached cohorts, weekly office hours, each practice's self-study catalog, and the recognition and motivation system
• Works through the firm's people-development organization, which owns delivery, on the AI enablement partner's frameworks.
• Leads change management and the communications that make change visible, working with Marketing and the practices so the stories that spark change circulate, the people behind them are recognized by name, and colleagues see and feel the transformation
• Owns the revenue bridge on the people side: documents the transformation as it happens (BDO adopts AI first, and the playbook becomes client offerings) and holds the relationships with Advisory, Tax, and Assurance that turn enablement assets into sellable offerings
• Holds the partner and vendor relationships on the people side, for enablement and training: the firm's AI enablement partner, the communications partner, the learning and continuing-education bodies, and the AI platform vendors the firm's people learn and build on, including Microsoft, Anthropic, OpenAI, and Google. Technical evaluation, procurement, and platform operations stay with the technology organization
• Runs the measurement and accountability machinery: the business metrics definitions behind the firm dashboards, the economics and financial analysis of the transformation (value estimated conservatively, cost per person and per agent), the program scorecard, the open-items queue, and the day-45 and day-90 readout cadence, driving each item to resolution with its owner
• Drives organizational redesign with the Chief People Officer's organization: as hybrid teams of people and AI agents become the norm, designs what makes the new way of working permanent (compensation, job descriptions, career paths, hiring profiles, reward systems), always with the CPO's sign-off on anything touching pay
• Fluency in managing a hybrid workforce of people and AI agents
• Other duties as required

Education

• Bachelor's degree, required
• Master's degree in Business Administration or Organizational Change, preferred

Experience

• Twelve (12) or more years leading transformation, change management, people development, or practice operations at scale, in your own organization or for clients, including senior leadership (principal, partner, managing director, or equivalent) in professional services or a comparable complex, matrixed organization, required
• Experience leading programs from design through measured adoption at scale, including presentation of quantitative results and demonstrated success influencing thousands of professionals across practices and geographies without direct reporting authority, required
• Experience building and managing a working team of no-code AI agents using platforms such as Microsoft 365 Copilot and agent tools from Anthropic, OpenAI, and Google, with demonstrated ability to present live examples of agent responsibilities, ongoing management practices, outcomes delivered, and lessons learned from operating a hybrid human and AI team, required
• Ranges across audiences, from client rooms to the front line: the same material must land with a practice leader, a client executive, and a first-year cohort, required
• Experience working in a partnership-led environment, preferred
• Experience working in a regulated environment, preferred
• Experience converting internal capabilities into market-facing offerings, preferred
• Experience designing compensation structures with Human Resources, preferred
• Experience designing career structures with Human Resources, preferred
• Experience applying economics, financial analysis, or behavioral economics to measurement frameworks and business decision-making, preferred
• Experience building AI agents through direct integration with AI model application programming interfaces (APIs), preferred

Certifications

• N/A

Licensure

• N/A

Software

• Hands-on, daily use of enterprise AI platforms, copilots, and agent-building tools, required
• AI co-working tools and command-line AI assistants, required

Other Knowledge, Skills, and Abilities:

• Ability to lead through influence across practices and geographies
• Ability to communicate credibly and effectively with executive leadership, revenue-generating stakeholders, and early-career professionals
• Ability to translate strategy into execution plans, measurable outcomes, and scorecards that track progress
• Ability to build visible and sustainable change through recognition, storytelling, and reinforcement practices
• Ability to demonstrate genuine care for the employee experience during change, including confidence, agency, and meaning in work
• Broad working knowledge of the AI agent development market, with the ability to evaluate options credibly, guide firm decision-making, and communicate effectively with vendors and builders

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $250,000 - $350,000

Maryland Range: $250,000 - $350,000

NYC/Long Island/Westchester Range: $250,000 - $350,000