Maintenance Engineer II (Quick Caller) Full-Time - Arizona Biltmore

Maintenance Engineer II

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide. Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations.

We're looking for a team-oriented Maintenance Engineer II to join our Property Operations Team! This position will primarily work as Quick Caller Maintenance but may be assigned to other areas as needed.

As a Maintenance Engineer II, you would be responsible for performing repairs and preventive maintenance tasks in all areas in a professional manner. Specifically, this includes, but is not limited to, the following duties:

• Perform maintenance tasks in guest suites, public space, outlets and back of the house areas as required.
• Respond to guest calls, and complete written assignment sheets provided by Supervisors.
• Visually inspect and detect items needing repair.
• Maintain knowledge of a wide variety of maintenance trades.
• Appropriately respond to any fire or other emergency procedure.
• Adhere to all OSHA regulations.
• Schedule workload effectively.
• Maintain detailed record keeping for logs and inspection sheets.
• Adhere to all OSHA and EPA regulations.
• Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.

When assigned to Quick Caller role:

• Perform routine repair and maintenance of buildings and rooms as assigned.
• Maintain working understanding of basic plumbing and residential electricity.
• Maintain knowledge in the use of all hand tools used in the performance of assigned duties.
• Perform routine maintenance of fire pits / fireplace.
• Perform routine maintenance of paint and wallcovering.

When assigned to Painter role:

• Perform routine repair and maintenance of buildings as assigned.
• Maintain knowledge in the use of all painting hand tools and spray equipment.
• Maintain knowledge in application techniques used for different paints and textures.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Maintain inventory of supplies needed to perform job function.
• Report major repairs and items which cannot be repaired to the Supervisors for further action and if necessary, place a suite out of order.
• Other duties and special projects as assigned by the supervisor, such as water proofing, shop clean up and labeling of hazardous materials.

EDUCATION:

• High school diploma or equivalent, required
• Training or Apprenticeship in mechanics, carpentry, HVAC, refrigeration, and/or electrical, preferred

EXPERIENCE:

• Basic experience in maintenance trades to include electrical, plumbing, mechanical and carpentry, required
• Prior customer service experience, required
• At least one (1) year experience in hotel or resort, preferred

LICENSES OR CERTIFICATES:

• Certification in mechanics, carpentry, HVAC, refrigeration, and/or electrical, preferred
• Valid Arizona Driver's License, preferred
• CPR / First Aid Certified, preferred
• CPO Certification, preferred

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.