Field Service Engineer (Transfusion Service Ambassador)- Norcross, GA
Abbott
Abbott seeks a Field Service Engineer to support its Transfusion Medicine Division, serving as the primary on-site technical representative for laboratory customers in the Norcross, GA area. The role involves instrument support, customer relationship management, and revenue growth initiatives with up to 75% travel.
Responsibilities
- Serve as primary on-site Abbott representative, managing customer relationships and retention
- Provide first-line technical support for diagnostic instruments, troubleshooting and resolving issues
- Perform instrument installations, commissioning, preventive maintenance, and upgrades
- Drive revenue growth through menu expansion, service sales, and customer business reviews
- Document activities using CRM and service systems; ensure regulatory compliance and safety standards
Requirements
- Associate degree or equivalent education and work experience
- Minimum 2 years supporting laboratory or blood bank instrumentation
- Minimum 2 years customer-facing technical or operational support experience
- Ability to travel up to 75% and reside within 30 minutes of Norcross, GA
- Bachelor's degree in Biomedical Engineering or related discipline (preferred)
- Experience with instrument installations, maintenance, upgrades, and commissioning (preferred)
- Proficiency with CRM systems and Microsoft Office suite (preferred)
Vacancy posted 12 days ago
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