Service Advisor (Assistant Service Manager)

Job Description

Job Description

TOYOTA OF HERNANDO · CAREERS

A winning culture, rooted in the community.

Toyota of Hernando is looking for a Service Advisor who thrives on solving problems and managing more than one thing at once, without losing sight of the details. You how to ask diagnostic questions and have fun using critical thinking to find the why behind a problem that is presented. Your team relies on you to manage a full board of vehicles, communicate factually and completely, ensure every guest has an exceptional service experience, and you take real pride in that. If you bring integrity, insight, and genuine energy to work every day, we want to talk to you.

• Greet every service customer with genuine enthusiasm, not a script.
• Document service concerns clearly and completely, the first time.
• Collaborate with technicians who diagnose performance concerns with customer vehicles and translate them into a clear plan with the customer.
• Coordinate with certified technicians to keep every repair on track.
• Communicate proactively with customers throughout the service process, not just at drop-off and pickup.
• Meet and exceed service goals, and make sure the customer's overall experience earns their return.

• Average earning potential of $7,000–$9,000 a month — your pay reflects the volume and quality of your work.
• A climate-controlled, high-volume shop — with steady, dependable work.
• Continuous paid training — to build your skill set over time.
• Five day work week — for real work/life balance.
• Growth opportunities — we invest in the people who invest in our guests.

Our top advisors tend to share a few things in common. They are:

• Self-starters — they don't wait to be told what's next.
• Detail-oriented — they document, follow up, and close the loop every time.
• High-integrity — customers and teammates trust their word.
• Composed under pressure — busy days don't rattle them.
• Genuinely service-minded — they see every repair order as someone's whole day.

Toyota of Hernando is a winning culture, built the right way and deeply engaged in DeSoto County and the Midsouth community we serve. We're called Synergy because no single person makes a dealership work: it's technicians, advisors, sales consultants, managers, porters, and receptionists all moving in the same direction. When you join us, you're not signing on to be a hero by yourself; you're joining a team that wins, or falls short, together. And here, we're winning.

• Serve with excellence — we help people move forward with trust and freedom, making transportation more trustworthy, accessible, and responsible.
• Invest in our people — we build careers, not headcount. The people who serve our guests are the people we spend the most on.
• Strengthen our communities — we create lasting good in the places we live and work, the communities our stores depend on.

• OEM service experience preferred, not required.
• Previous automotive service or sales experience is a plus.
• Strong verbal communication skills and a professional presence.
• Comfortable working directly with the public.

• Valid driver's license with a clean driving record.
• Ability to pass a pre-employment background check and drug screening.

Toyota of Hernando is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law.