Operations/Service Manager III

Position Overview Are you a proven leader with a strong drive to succeed? Do you work well in a process‑driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high‑energy environment? If so, this might be the right opportunity for you. As an Operations Service Manager at Burlington, one of the largest off‑price retailers in the country, you will be one of the leaders of the store team, participate in managing the overall operations of the store, serve as a role model for store associates, reinforce the company’s Core Values, build trust and respect among peers and staff, develop strong teams and partnerships, and drive business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure associates deliver excellent customer service and the highest degree of professionalism. A Day In The Life Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record‑keeping procedures. Provide guidance to Customer Service Supervisors to ensure they meet customer‑service expectations and maintain smooth customer flow at the registers. Manage the overall execution of operations and receiving SOPs. Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain inventory accuracy. Act as Manager on Duty (MOD); set a leadership example for customers, associates, and drive results in the store. Support the Store Manager and others in staffing, sourcing, interviewing, training, and succession planning. Assist with the management of other store operations areas as needed. Communicate effectively with District and Regional Management teams. You'll Come With 3+ years of retail management or store operations experience at an off‑price, big‑box, specialty, or medium‑to‑large‑sized, multi‑unit retail organization. Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays as required. Ability to lift and move boxes weighing up to 40 lbs. Experience utilizing scheduling and reporting computer software. Travel may be required from time to time. Benefits You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental, and vision coverage, including life and disability insurance. Full‑time associates may be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. The company offers a variety of training and development opportunities so associates can grow with us. Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity. Compensation Min‑Mid: $22.60 – $30.15 per hour Location 777 South Willow St, Manchester, NH 03103 #J-18808-Ljbffr