HR Customer Service / Shared Services Advisor

Job Title: HR Customer Service / Shared Services Advisor
Location: Pensacola, FL
Type: Contract – Multi-Year
Contractor Work Model: Hybrid – 3 days onsite

Overview
Our client is seeking a Shared Services Advisor to support employee inquiries and shared services operations in a high-volume environment. This role serves as a key point of contact for employees, providing guidance on HR-related matters including disability cases, case management, and system updates. This is a non-technical role focused on employee support, with training provided on internal systems including Oracle HCM.

Responsibilities

• Provide guidance and support across shared services functions to resolve employee inquiries
• Answer inbound and outbound calls to assist employees with HR-related questions
• Serve as the first point of contact for employees following approval of disability claims
• Manage and respond to employee-submitted cases, including more complex inquiries
• Review and update employee separations within Oracle HCM
• Partner with vendors, contractors, and internal teams supporting disability payments
• Contribute to process improvements and overall shared services efficiency

Requirements

• Experience in HR support, shared services, or high-volume customer service environments
• Strong communication and problem-solving skills
• Ability to manage employee inquiries via phone and case management systems
• Exposure to HR systems (Oracle HCM preferred; training provided)
• Understanding of compliance and regulatory standards
• Ability to work cross-functionally with vendors and internal teams

Preferred

• Experience supporting disability or leave of absence cases
• Experience in banking, financial services, or credit union environments

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.