Housekeeping Coordinator

Ensures forwarding and receiving of all information pertaining to the department to maintain set standards and achieve guest satisfaction

確保部門所有相關資訊的傳遞與接收，以維持既定標準並達致賓客滿意

Receives, records, and distributes various reports, as well as transmits guest requests accurately

接收、記錄及分發各類報告，並準確傳達賓客要求

Responsible for entering accurate room status into the system daily and investigating discrepancies

負責每日準確輸入房間狀態至系統，並調查差異

Maintains and updates administrative data

更新及確保行政資料準確

Maintains working area and equipment in a proper state of cleanliness and repair

保持工作區域及設備的清潔與良好狀態

Reports guest complaints to the Executive Housekeeper or delegate immediately

立即向客房部行政主管或其代表匯報賓客投訴

Complies with hotel health, safety, and hygiene policies and adheres to personnel grooming and hygiene standards

遵守酒店健康、安全及衛生政策，並符合員工儀容及衛生標準

Maintain accurate records of lost & found items

準確記錄失物認領的物品

Monitor housekeeping supplies and assist in inventory control

監察客房部用品並協助庫存管理

Ensure proper documentation and filing of all housekeeping records

確保所有客房部文件妥善存檔

Is multi-skilled in other areas of Housekeeping

具備客房部其他範疇的多項技能

Adheres to Housekeeping standards and procedures

遵守客房部標準及程序

Performs other duties as assigned

執行其他指派工作

Diploma or above in Hospitality Management will be an advantage

持有酒店管理文憑或以上學歷者優先

Self-motivated, detail-oriented with strong interpersonal and communications skills

具主動性、注重細節，並具備良好人際及溝通技巧

Able to perform administrative tasks and knowledge of MS Office applications 能夠處理行政工作，熟悉 MS Office 應用程式 Good command of spoken and written English and Chinese

良好的中英文書寫及口語能力

Hard-working and willing to take responsibilities and initiative

勤奮、願意承擔責任及主動性

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