Mortgage Clerk - Jr.

Mortgage Clerk- Jr.

iQuasar LLC is hiring for a Mortgage Clerk- Jr. position. This role will provide administrative and clerical support to mortgage operations, with a focus on USDA loan programs and systems. The Mortgage Clerk will assist with documentation, file maintenance, and loan processing activities to ensure smooth and compliant mortgage transactions.

Responsibilities:

Telecommunication Tasks

• Obtain required information from insurance companies via telephone.
• Operate within the LoanServ environment to manage loan-related transactions.

LoanServ Processing

• Process tasks, post payments, and record payoffs in LoanServ.
• Update and maintain insurance information within LoanServ.
• Issue payments to insurance companies.

Administrative Tasks

• Research loan accounts and provide resolutions to discrepancies.
• Perform accurate and timely data entry for mortgage-related transactions.

Program and Claims Support

• Provide support for the Single-Family Housing (SFH) Guaranteed Loan Program (GLP).
• Process loss claims in accordance with SFH-GLP regulations, policies, and procedures.
• Conduct detailed account research and provide analysis to management and customers.
• Deliver customer service support to lenders and servicers via email and phone.
• Assist with loss claimrelated projects supporting the SFH-GLP and the SFH Claims Branch.
• Execute all loss claimrelated sub-tasks accurately and within required timelines.

Communication and Case Management

• Respond to phone calls, voicemails, status inquiries, and emails promptly.
• Initiate imaging workflow tasks as needed from centralized SFH-G lender email accounts (SCB and SSB).
• Ensure all calls and emails from centralized accounts are addressed per established procedures and service standards.

Bankruptcy Processing

• Process Chapter 13 and Chapter 7 bankruptcy cases.
• Maintain and update Form 410A Bankruptcy History documentation.

Why Join Us:

• Opportunity to contribute to impactful work supporting USDA loan initiatives.
• Competitive salary and benefits package.
• Career development and advancement opportunities.
• Supportive and collaborative team environment in St. Louis, MO.

Qualifications:

• Junior Mortgage Clerk (13 years experience)
• 13 years of clerical, administrative, or financial services experience (mortgage/loan experience preferred).
• Prior exposure to USDA loan programs or systems highly desirable.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office Suite and data entry systems.
• Ability to work in a fast-paced, deadline-driven environment.

Security Requirements:

• Ability to obtain and maintain NACIC background investigation

B iQuasar LLC. offers a comprehensive benefits program including various options in these plans:

• Competitive salaries
• Vacation/sick leave
• Paid time off
• Nationally recognized insurance providers with online benefits services