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Customer Service Representative

Leandro Porciuncula-Farmers Insurance Agency

Job Description

Job Description

Join a Growing Team Where Your Career Can Thrive

We are a growing insurance agency in Phoenixville, PA, seeking a customer-focused and organized professional to join our team.

This role is ideal for someone who enjoys helping people, building relationships, and contributing to a positive client experience.

More than just a job, this is an opportunity to grow with a company that values initiative, professional development, and long-term career advancement.

We are looking for individuals who want to build a future with us and grow as our agency continues to expand.

Why Join Us?

Competitive pay based on experience and qualifications

Clear opportunities for career growth and advancement

Supportive, team-oriented work environment

Ongoing learning and professional development opportunities

Meaningful work helping individuals and families protect what matters most

Benefits

Monthly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Career Growth Opportunities

Responsibilities

What You'll Do

Greet and assist clients in person, by phone, and through email and CRM systems

Respond to customer inquiries, policy questions, and service requests

Process payments and assist clients with claims-related matters

Prepare and provide insurance quotes

Support licensed agents with administrative and customer service tasks

Help strengthen client relationships and contribute to agency growth

Maintain accurate and up-to-date customer records

Assist with daily office operations and workflow management

PennDOT work

Requirements

Qualifications

Required

Strong English communication skills

Excellent customer service and interpersonal skills

Professional, positive, and dependable attitude

Strong organizational skills and attention to detail

Ability to work effectively in a fast-paced environment

Ability to work on-site in Phoenixville, PA

Must be legally authorized to work in the United States

Preferred

Bilingual in English and Spanish or Portuguese

Previous customer service experience

Insurance industry experience

Familiarity with CRM systems

Sales experience or confidence in client-facing interactions

Vacancy posted 14 days ago
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