Medical Receptionist (Per Diem)

Job Description

Job Description

Per Diem Medical Receptionist – Job Description  

Employment Type: Per Diem, Non-Exempt 
Level: Associate 
Location:  Highland Park Clinic | 2004 Ford Pkwy, Saint Paul, MN 55116
Compensation: $24.00/hour 
Shift Information:  Shifts are typically a full day, 8am - 5pm Central Time sometime between Monday - Friday. No overnight shifts, no weekend shifts. There is no guarantee of specific hours.

Who we are:

At Herself Health, we're on a mission to help women get more life out of life, together. We are building a new model of primary care for women 60+ to solve long-standing problems: rushed appointments, long wait times, and care that's generalized rather than specialized towards women's needs later in life such as post-menopausal care, bone density, weight management, and mental, social and emotional well-being.

Our patient-centric Primary Care clinics are dispersed across Minneapolis/St. Paul, MN. We are thrilled to serve the Twin Cities metro and Eagan. Our team of colleagues is on a mission to innovate the primary care landscape for women 60+. We're seeking like-minded individuals who share in this passion to join us! 

About you:  

As we grow our team, we are seeking strategic thought leaders who have a passion for building and innovating. We foster a culture of collaboration, excellence and the willingness to roll up our sleeves and learn as we grow. We have a customer first mindset, and we are looking for team members who share that. Our ideal candidates have strategic prowess and the ability to use data to build best practices and implement great ideas in collaboration with our team and our community.

About the Per Diem Medical Receptionist Role: 

You will work closely with patients and interdisciplinary care team to ensure a seamless and positive patient experience at every touchpoint. This role is ideal for someone who is flexible, dependable, and passionate about helping women thrive in their later years. With the Highland Park Clinic as your home clinic, this position may be required to float to other locations from time to time. 

Key Responsibilities:  

• Float to various clinic locations to provide coverage as needed
• Greet and check in patients warmly upon arrival to ensure a welcoming experience
• Handle all front desk operations including, but not limited to, answering phone calls, scheduling appointments, addressing patient inquiries, and screening calls
• Assist with patient appointments, including intake paperwork, check-in/check-out, and follow-up coordination
• Maintain and update patient records in accordance with compliance guidelines
• Support clinic operations by managing referrals, prescription requests, and other clerical tasks
• Work closely with the clinical team to support overall patient flow and clinic efficiency
• Access and gather relevant medical history and referral information when appropriate
• Ensure a high standard of professionalism, confidentiality, and service in every patient interaction 

Preferred Qualifications and Skills:  

• Previous experience as a medical receptionist or in a healthcare admin role
• Demonstrated ability to manage a variety of administrative responsibilities
• Proficient with electronic medical records (EMR) and basic computer skills
• Strong interpersonal and communication skills; a true "people person"
• Ability to travel reliably between clinic locations based on scheduling needs 

We support Equal Employment Opportunities (EEO). We are committed to an inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender identity or expression, age, marital status, veteran status, disability status, parental status, political affiliation, or any other status protected by federal, state, or local laws.  

All employees of Herself Health are expected to fully understand and abide by the practice's compliance policies and procedures. Employees are provided training upon hire and annually and regularly notified of changes as needed. It is expected that all employees will report any suspected violations of any federal or state laws to their direct supervisor, Human Resources, or the Compliance Officer.