IT Systems Administrator (Hybrid)

Job Type


Full-time

Description

TPI is seeking a Systems Administrator to join our team. This is a full-time hybrid position based in Des Moines, IA requiring a minimum of three days per week in the office.


Position Summary: The Systems Administrator is responsible for the operation and maintenance of server hardware, system software, and the related infrastructure. This role ensures the hardware, operating systems, software systems, and Line of Business Applications adhere to organizational values of security and cost-effectiveness while providing value to our customers. The Systems Administrator will also work with the Support Technicians to troubleshoot and resolve issues reported to Helpdesk.


Essential Functions

• Server Administration: Manage, maintain, upgrade, and patch physical and virtual servers, operating systems, and Line of Business Applications.
• Monitor system performance and resource utilization to proactively avoid performance issues.
• Provide technical support and assistance to Support Desk.
• Security and Compliance: Follow and enforce server and share access policies.
• Maintain configuration documentation, procedures, and best practices.
• Active Directory/Entra Administration
• Hybrid O365 Mail Administration: Manage, and maintain On Premise and O365 mail services

Requirements

• Associate's degree in Information Technology or equivalent work experience.
• 5+ years experience with Windows Server Administration and Active Directory administration.
• Experience with Apple Mac administration (required)
• Experience with VMWare Virtualization (preferred)
• Excellent organizational and project coordination skills with strong quality focus and attention to detail.
• Ability to work under pressure and meet deadlines while maintaining high efficiency.
• Capable of managing multiple tasks simultaneously and adjusting to changing priorities.
• Team player with excellent communication skills.
• Provides mentorship for Support Desk

Preferred Education and Experience

• 2 year degree in related field preferred.
• 5 years related experience.

Physical Demands: This position requires a variation of frequent sitting, standing, and walking throughout the day with occasional bending and squatting required to work on equipment. Occasional lifting up to 50 lbs. Continuous vision required for detailed work. Frequent hand/wrist/finger movement for computer work.


Position Type/Expected Hours of Work: This is a full-time position. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m, but the schedule varies and requires flexibility to work as needed in the evenings and weekends. This role will participate with after hours on-call rotation. Typically, 40 hours per week.


Travel: Some travel may be required to assist with off-site employees and projects in other TPI offices.


Other Duties: This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for the position. Duties, responsibilities, and activities may change at any time with or without notice to accommodate the evolving needs of the company.


Why TPI? TPI is an employee-owned company based in Des Moines, IA, with over 50 years of experience in direct marketing. We specialize in the casino industry, and our mission is to connect casinos with their players through creative and data-driven marketing solutions. While our roots are in direct mail, our services now span variable data programming, automation, app development, digital campaigns, and player portal solutions. As a trusted partner to over 300 casinos, we help connect more than 10 million players nationwide each month.
TPI is 100% Employee-Owned (ESOP). When we grow, you grow-because our people truly make the difference.