Customer Service Rep.

Location 2419 E Winston Rd,Anaheim, CA, 92806,United States Base Pay $27.00 - $30.00 / Hour Employee Type Non-Exempt - FT Required Degree High school Manage Others No AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 650 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa and Toronto, Canada, Winston-Salem and Garner, NC. AWT is the trusted partner for leading brands, delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness. More information about AWT can be found at AWT offers comprehensive benefits including medical, dental, vision, life insurance and other voluntary supplemental insurance coverages, HSA, 401k with match, holidays and paid time off. AWT has the following position open in our Anaheim location: The schedule for this position is Mon. - Fri., Hours are -8:00am to 5:00pm. Required Job Duties Develop, solidify and strengthen Labeltronix relationships with set group of accounts Quote customers on repeat, repeat with change and new label opportunities Responsible for processing customer orders through Labeltronix system/process Perform all required research for repeat/repeat with change jobs to ensure accuracy Project management for new label projects or repeats with change. Supports sales staff with quotes and customer communication Notify sales representative when there are new projects or indications of any problems with accounts Receive and respond to inbound customer calls, emails and inquiries Make outbound calls to customer as necessary Document daily transactions/calls into Labeltraxx Support fellow account managers Acquire new customer information and set up new accounts in Labeltraxx. Document all special pricing programs/promises into Labeltraxx Document all special requirements and specifications into Labeltraxx Assist customers with website navigation and artwork uploads Communicate and consult with customers on artwork elements and overall design of label Gather accurate information and art files to be submitted as preflight to prepress Gather and record accurate information and required art files from customer Submit preflight requests for all new artwork to prepress dept. Provide customer with proof/order status Monitor and follow up open order report (dock dates) Monitor and follow up on open proof report Handle all “complaint” situations and enter complaints or credits as applicable Investigate and resolve customer problems Serve as a liaison between production/prepress and the customer Requirements Ability to learn a new job in a fast pace/on the job environment Ability to remain professional at all times Ability to work with quick deadlines in a fast-paced environment Provide regular feedback on ways to improve processes Provide recommendations and feedback to management regarding operational capabilities and limitations Accuracy in high volume work environment Efficiently able to Multitask and organize workflow Follow procedures/work instructions well Functions effectively under stress and non-stress situations Maintain a very organized, clean, and safe work environment Build and maintain internal customer relationships. Capable of working in PC/Windows environments Participate in a continuous learning environment Possess a cooperative, team attitude Have strong dedication and good work ethic Adjust to new objectives as necessary Keep up to date on industry knowledge Understand the importance of customer needs for both internal and external customers Be receptive to feedback Be a good listener and open-minded Retain and grow assigned accounts. Contribute to overall sales goal QUALIFICATIONS: Thorough knowledge of Microsoft Office applications (Word & Excel) Bachelor’s degree or equivalent Strong interpersonal skills. Strong communications skills Self-discipline, the ability to work alone. Ability to effectively present information and respond to questions. Ability to calculate figures and amounts, such as discounts, percentages, and proportions. Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. EDUCATION and/or EXPERIENCE: Minimum of 3 years progressive experience in a similar, direct Customer Service role, preferably in the printing or packaging industry or similar manufacturing environment, PHYSICAL DEMANDS: Occasionally lift up to 30 pounds without aid This position may require sitting at a desk for extended periods of time (in excess of 2 - 3 hours without getting up) Summary AWT is an Equal Opportunity Employer, and we encourage all qualified and interested persons to apply for available positions by submitting an application or resume for consideration. AWT will not discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state and local laws. It is AWT's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note these job descriptions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. #J-18808-Ljbffr Jimmy Jazz