Dental Billing & A/R Specialist

Dental Billing & Accounts Receivable Specialist

Every Role Matters. Every Interaction Builds Patient Trust & Loyalty. Our practice's Category of One philosophy guides everything we do. It's our commitment to creating an elevated patient experience that's unmatched in dentistrywhere every patient feels genuinely cared for, every interaction builds trust, and every team member plays a meaningful role in delivering exceptional care. For more than 43 years, we've treated our patients like family. That commitment comes to life through our Three Pillars of Service, which guide every team memberregardless of rolein creating the exceptional experience our patients know and trust.

Pillar #1 - Relational Dentistry - The heart of what makes Babylon Dental Care a Category of One practice.

• We treat every patient like family with empathy, kindness, and respect
• We listen first, build trust, and create meaningful relationships with our patients and each other
• We care for the whole personnot just their teeth

Pillar #2 - Clinical Excellence - How we deliver exceptional care.

• We combine clinical expertise with thoughtful treatment planning.
• We help patients achieve healthier smiles and better overall health.
• We believe exceptional outcomes begin with exceptional care.

Pillar #3 - Transactional Care - Where trust and clarity come together.

• We communicate insurance benefits, fees, and payment options with honesty and transparency.
• We help patients understand their financial responsibilities with confidence and compassion.
• We believe financial conversations should feel supportivenot stressful.

As a Dental Billing & Accounts Receivable Specialist, you'll play an important role in that experience. You'll help patients navigate the financial side of their care with compassion, professionalism, and clarityensuring they feel informed, supported, and confident every step of the way.

Why Babylon Dental Care? Creating a Category of One patient experience starts with creating a Category of One team experience. We invest in comprehensive training, ongoing development, supportive leadership, and opportunities for career growth.

We Invest in Your Success From day one, you'll have the training, support, and resources you need to build confidence in your role.

• 15-Day Global Training Program a cross-department training program
• A dedicated Ambassador to guide your onboarding
• Ongoing coaching and professional development
• All Staff Employee off-site training days
• Self-paced training programs to help all staff members be up to date on our offerings

Opportunities to Grow We believe in promoting from within whenever possible. For team members who consistently demonstrate leadership, accountability, and a commitment to our values, we offer opportunities for growth through our Leadership Pathway Program. Senior leaders provide mentorship, coaching, and real-world guidance to help future leaders build the skills and confidence needed to lead successfully.

A Team That Supports One Another Our culture is built on collaboration, encouragement, and celebrating each other's success. Through our Category of One Green Apple Moments, we recognize team members who go above and beyond. Just as a green apple stands out in a bushel of red apples, these moments celebrate the people who make an extraordinary impact on our patients and teammates.

What to Expect Just as we're intentional about creating an exceptional patient experience, we're equally committed to creating an exceptional team member experience. Here's what you can expect from us:

• A collaborative, supportive team that wants you to succeed
• Leaders who are invested in your growth through coaching, ongoing feedback, and teachable moments
• Comprehensive training and the tools you need to build confidence in your role
• A fast-paced environment where your work makes a meaningful difference in patients' lives every day
• A workplace built on accountability, continuous learning, and celebrating each other's successes.

What Success Looks Like We're looking for someone who:

• Is dependable, punctual, and preparedour patients and teammates count on one another every day
• Demonstrates compassion, professionalism, and a patient-first mindset in every interaction
• Communicates clearly and confidently with patients and teammates
• Thinks critically, solves problems proactively, and seeks solutions that create the best outcomes for our patients and practice
• Stays organized, manages priorities effectively, and follows through on commitments
• Remains calm under pressure and thrives in a fast-paced environment
• Takes initiative, embraces feedback, and is committed to continuous learning
• Brings a positive and collaborative attitude to the team every day
• Embraces new technology, systems, and processes to continually improve the patient experience

One Final Thought If you've made it this far, we hope something about Babylon Dental Care has sparked your interest. Before you apply, we want to be transparent about one thing: reliability and punctuality are part of our culture. Every role contributes to the patient experience, and our patients and teammates depend on one another every day. If you're someone who shows up prepared on time, takes ownership, and can be counted on by your team, we think you'll thrive at Babylon Dental Care.

Experience Required

• Strong dental insurance knowledge is highly preferred
• Experience with Dentrix Ascend or other dental practice management software is helpful, but we'll provide training on our systems

What You'll Do as a Dental Billing & Accounts Receivable Specialist Accounts Receivable & Collections

• Review A/R reports monthly for all accounts (private pay and insurance) for accuracy.
• Follow up with patients and/or adjust A/R accounts as needed to rectify account balances.
• Refer any insurance issues related to A/R accounts to the Billing Team.
• Approach the Billing Team with any questions regarding balances after insurance claim payments; make necessary notes in the patient account.
• Review balances received from the Billing Team after mail and EFT payments are entered daily; research each account to determine whether it is appropriate to send a statement to the patient/guarantor and send when appropriate.
• Send accurate billing statements every thirty (30) days to all patients with outstanding balances. Clarify in communications when insurance payments are still pending.
• Begin contacting all patients by phone with outstanding balances more than forty-five (45) days old; continue contacting at regular intervals and maintain detailed records of all communication attempts.
• Enter detailed notes in the patient account regarding any collection-related issues.
• When all reasonable collection attempts have failed, refer accounts to our collections attorney as needed (approval from the Practice Administrator and/or COO is required).
• Process and post payments to the patient ledger when collected as a result of collection calls.

Patient Communication & Financial Support

• Produce a report for next-day patients with outstanding balances and include an explanation of the balance within the patient's appointment. Communicate with the Patient Coordinator so they understand the prior balance and can support the final collection effort.
• Accept and resolve all patient calls regarding billing questions.
• Check emails frequently to maintain communication with patients and team members.
• Review refund requests submitted by staff and approve them in conjunction with the Financial Team (or an Administrator).
• Understand and accurately navigate patient ledger items when appropriate.

Team Collaboration & Practice Support

• Work collaboratively with the entire practice to meet or exceed monthly goals so all team members have the opportunity to receive the monthly bonus.
• Be available and willing to mentor Front Desk team members on respectful and effective ways to communicate financial concerns with patients, as needed.
• Participate and collaborate with the Administrative Team during bi-weekly Huddle calls to continuously improve service within the department.
• Perform all other duties as deemed necessary by the Administration Team and/or COO.

Minimal Qualifications: Education:

• High school or equivalent (Required).
• College degree preferred.

Babylon Dental Care Perks:

• Competitive Compensation: Earn $27 to $30 per hour, reflective of your skills and dedication.
• Comprehensive Benefits: Enjoy paid holidays, personal time off, sick time (as per NYS law). You start accruing