Assistant General Manager

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, driving sales targets, financials, and merchandising to create outstanding customer experiences. Are you a person who thrives in a competitive atmosphere while having fun with your team? If so, you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration Typical Day / Responsibilities Resolve customer issues and assist with transactions. Take direction from store leader on day-to-day operations. Set and share daily/weekly/monthly goals with sales teams. Provide your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic. Identify selling skill gaps, then build and implement development plans to help the team meet and exceed sales metrics and quota assignments. Run store operations – analyze staffing needs, report financial and sales data, handle cash, meet compliance, open trouble tickets with Facilities/Network/IT as needed to ensure store uptime and functionality. Monitor inventory by restocking shelves, maintaining device security, and managing store cleanliness. Lead store merchandising and planogram compliance in accordance with company expectations. Complete store opening and closing activities. Collectively be responsible for attaining store targets daily, weekly, monthly. Benefits Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401K Match Tuition Reimbursement 50% off Verizon Service VNation Disaster Relief Referral Bonus Frequent Contests Career Advancement Opportunities A comprehensive benefit list is available. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy. Compensation Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $18.00 plus uncapped commission. What We Are Looking For You thrive in a sales environment and share this energy with a team you can develop and motivate. You set a high bar for achieving goals, and you know how to motivate others to help you get there. You’re open to new ideas, relate well with a variety of people, and are attuned to the needs of others to ensure they can perform at their best. You know you’ve succeeded when your team is delivering. You Will Need To Have Background in customer service within the retail, restaurant, or wireless industry preferred. 1‑2 years of experience in a Customer Service or leadership role. Management experience in a commission‑based sales environment. Proven track record of achieving challenging team and individual sales goals. Balanced multiple opposing priorities in a multifaceted environment. Set goals, evaluated performance, and developed a high‑performing team. Basic interview skills and enhanced staffing knowledge. High school diploma or GED. One or more years of customer service, preferably in a retail or sales environment. Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods. At least 18 years of age. Legally authorized to work in the United States. Physical Requirements Ability to lift ten pounds. Ability to stand for long periods of time. Training Requirements All Assistant General Managers are required to attend and successfully complete a 4‑day New Hire University (NHU) training program within 30 days of their official start date. The class may include overnight travel at the company's expense. Dual General Managers must complete a 3‑day General Manager University (SMU) training program within 30 days of completing NHU, also with potential overnight travel. Various online and computer‑based training will be required throughout employment. Equal Employment Opportunity We're proud to be an equal opportunity employer – and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. #J-18808-Ljbffr