Xfinity Retail Sales Consultant

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting‑edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast‑forward your career at Comcast. Job Summary Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity. At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike. Job Description What you will be doing Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience. Providing outstanding customer service with all customer interactions. Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence. Helping customers interpret and clarify their account statements and pay their bills in the store. Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests. Acting as brand ambassador to promote Comcast/Xfinity products. Providing expert‑level understanding and passion around technology, especially around Comcast products and services. Maintaining detailed sales product knowledge, including competitive information. Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles. Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment. If you are a tech enthusiast, thrive on learning new things, and seek a culture built on customer support, this is a shot at a career with no limits. You’ll receive on‑the‑job training, comprehensive benefits, and unlimited salary potential with uncapped commissions. What you will need to have High School Diploma or equivalent. Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary. Regular, consistent, and punctual attendance. Ability to carry and/or lift 25‑pound boxes, and to move around the store constantly. Perks and Benefits Comcast provides best‑in‑class benefits. Day‑One benefits: Medical, Dental, and Vision coverage; Comcast XFINITY courtesy services; Discount tickets to our Universal Resorts; Paid Parental leave; Tuition reimbursement up to $8,000 (Full‑time employees); Paid Time Off; and a 401K savings plan with up to 6% dollar‑to‑dollar matching. …and much more. Employees at all levels are expected to: Understand our Operating Principles and make them the guidelines for how you do your job. Own the customer experience; think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff; be enthusiastic learners, users and advocates of our technology, products and services, especially our digital tools and experiences. Win as a team; make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what’s right for each other, our customers, investors, and our communities. Disclaimer This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. EEO Statement Comcast is an equal opportunity employer. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. We will provide reasonable accommodation to individuals with disabilities in the job application or interview process and in performing essential job functions. Contact us to request accommodation. Skills Customer‑focused; workplace organization; persuasion; technical knowledge; teamwork; self‑motivation; resilience; critical thinking; problem solving; communication; professional integrity. Salary and Compensation Base Pay: $17.00 per hour. Total Target Compensation (Base Pay plus Targeted Commission): $24.69 per hour. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets. Education High School Diploma / GED. Certifications None required. Relevant Work Experience 2–5 years in retail sales or customer service. #J-18808-Ljbffr Comcast