Manager, Pastoral Services - The Heart Hospital, Frisco

Job ID: 26002515Company: Baylor Scott & White HealthLocation: Frisco, Texas, United StatesJob Type: Full TimeHire Type: ProfessionalJob Level: Manager with Direct ReportsFLSA Status: ExemptShift: Day JobCategory: Shared ServicesIndustry: HealthcarePosted Date: 2026-07-14Baylor Scott & White The Heart Hospital – Frisco, TexasBe Part of What’s Next in Cardiovascular CareAn extraordinary opportunity is taking shape in Frisco, Texas—and we invite you to help build it.Baylor Scott & White The Heart Hospital - Frisco is preparing to open its doors in Spring 2027, and we are assembling an elite team of cardiovascular professionals who want more than a job—they want to help define the future of heart care in one of the nation’s fastest‑growing regions.As a new team member, you’ll play a pivotal role in shaping a new, state‑of‑the‑art heart hospital designed with one purpose in mind: delivering world‑class, patient‑centered cardiovascular care. In anticipation of our opening, select roles will begin as early as Summer 2026, allowing you to complete comprehensive orientation and training at our nationally recognized Baylor Scott & White Heart Hospitals. This immersive experience ensures you are fully prepared, aligned with our culture, and equipped with the highest standards of clinical excellence well before the Frisco campus opens.About UsHere at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.Our Core Values are:We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for better.We are in it together by supporting one another and those we serve.We make an impact by taking initiative and delivering exceptional experience.BenefitsOur benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:Immediate eligibility for health and welfare benefits401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1Note: Benefits may vary based upon position type and/or level.Job SummaryThe Manager of Pastoral Services manages Baylor Scott & White Health pastoral services. Provides for the spiritual, religious, sacramental, moral, and ethical needs of patients and staff.Essential Functions of the RoleManages and coordinates pastoral care, counseling, and religious services. This includes sacramental ministry, memorial services, baptisms, weddings, anointing, and bereavement needs.Supervises chaplains and mentors CPE student chaplains. They provide assessment and support to palliative care patients following joint commission requirements.Supports the end-of-life care for patients by offering pastoral support and counseling to patients and families.Serves as department representative to facility President or other managers.Coordinates and provides consultation to physicians, nurses, social workers, counselors, and staff. This is part of an interdisciplinary team to meet patient needs and improve care.Conducts studies to advance knowledge and develop effective religious ministry for patients, family, and staff.Develops relationships with local churches, community agencies, and service organizations. Supports the Baylor Scott & White Health community. Recruits, trains, and coordinates pastoral care volunteers.Develops and maintains procedures for keeping records of spiritual counseling for patients.Oversees, staff, and volunteers and provides clinical supervision at the level specified upon consults.Consults with staff as needed; partners and reports to Senior Pastoral Care managers.Key Success FactorsKnowledge of philosophical systems and religions.Knowledge of the methods and methods of pastoral care and the role of a chaplain in an institutional setting.Knowledge of the religious beliefs and practices of various faiths, groups, and denominations.Able to communicate thoughts clearly; both verbally and in writing.Interpersonal and listening skills.Skill in counseling patients, family members and staff.Ability to counsel and comfort people during periods of stress.Ability to effectively participate as a member of a professional therapeutic team.Ability to establish and maintain effective collaborative relationships with co-workers, health professionals, volunteers, community clergy and the general public.Ability to use broader intentions to regulate how best to use resources to meet schedules and goals.Ability to make or approve effective hiring and termination conclusions.Ability to evaluate and recommend changes to policies, and establish procedures that affect the managed organization.General computer skills include Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.Denominational endorsement for chaplaincy, ordination or commissioning to ministry preferred.Clinical pastoral education (CPE) certification by the Association for Clinical Pastoral Education (ACPE) preferred.Belonging StatementWe believe that all people should feel welcomed, valued and supported.#THHFRISCOQUALIFICATIONSEDUCATION - Masters'MAJOR - Theological Studies or Related FieldEXPERIENCE - 4 Years of Experience, preferrably in a hospital setting and with leadership being part of the years of experienceCERTIFICATION/LICENSE/REGISTRATION -Board Cert Chaplain (BCC)Skillspastoral carespiritual counselingreligious services coordinationchaplaincy supervisionbereavement supportpalliative care supportclinical supervisioninterdisciplinary collaborationstakeholder managementmicrosoft officeelectronic medical documentationinformation securityscheduling systemspayroll systemspolicy evaluationprocedure developmentcommunity outreach