Sales & Events Coordinator (On-Site)

Organization- Thompson Austin - 5th and Brazos Summary The role The Sales & Events Coordinator is the liaison between the Sales Manager and the on-site meeting contact. Must be able to communicate effectively and respond quickly. A friendly attitude; willingness to assist and ability to solve problems is a must. Organizational skills, computer proficiency, and communication skills are a must. Responsibilities Serve as the departmental liaison between sales, catering and all other hotel departments. Thoughtful and thorough customer service on the phone, over email and in person. Assist Sales and Catering department with phone inquiries and lead forms; assist guests with questions, changes and special requests. Ensure no leads are abandoned and all calls are returned within four hours and requests are communicated to appropriate departments. Assist with VIP stays from reservation requests and preparation, to VIP amenities and thank you notes. Run weekly sales and catering reports. Manage department calendars and schedules. Assist with team travel schedules and trip preparation. Data entry in management systems; create and follow new procedures for tracking and managing client and guest stays. Daily checks of all arrival reservations to ensure information is added accurately and all departments are aware of relevant requests. Detailed checks of all weekly arrivals daily using customized arrivals report searching for any possible VIP guests, checking all listed requests for accuracy, adding pictures to PMS when possible #J-18808-Ljbffr Thompson Hotels