Field Service Technician

$21.5 - $25 per hour

Full-time

Wide Open West

Field Service Technician
As a Field Service Technician , you'll play a critical role in connecting our customers to the services they rely on every day, from high-speed internet and video services to phone connectivity. You'll work independently, develop valuable technical skills, and build a rewarding career with a company recognized as one of the nation's Best Places to Work.
Why You'll Love Working at WOW!
Competitive Pay & Incentives
$21.50-$25.00 per hour (based on experience)
Quarterly bonus opportunities
Nationally recognized certifications that can increase your earning potential
Everything You Need to Succeed
Company vehicle
Gas card
Tools and equipment provided
Professional uniforms and PPE
Outstanding Benefits
Medical, dental, and vision insurance
401(k) with company match
Paid time off and paid holidays
FlexPay
Tuition reimbursement
Significant employee discounts on WOW! broadband services (where available)
What You'll Do
As a Field Service Technician, you'll install, troubleshoot, repair, and maintain WOW! services while delivering an exceptional customer experience.
Daily Responsibilities Include:
Installing, upgrading, reconnecting, disconnecting, and modifying internet, video, and phone services
Installing and relocating outlets, converters, modems, and customer equipment
Running interior and exterior wiring
Diagnosing signal, picture quality, and connectivity issues
Troubleshooting from the customer device all the way to the network tap
Repairing and replacing network components and coaxial cable
Performing speed tests, ping tests, trace routes, and network diagnostics
Training customers on the proper use of equipment and services
Ensuring compliance with FCC, NESC, OSHA, and WOW! standards
Maintaining company vehicles, tools, and equipment
Completing work orders and documentation accurately
Delivering outstanding customer service at every interaction
What You'll Need
High school diploma or equivalent
Valid driver's license with a good driving record
Ability to work independently and manage time effectively
Strong troubleshooting and problem-solving skills
Ability to explain technical information to non-technical customers
Ability to operate handheld technology and field service applications
Ability to read maps and navigate service areas
Flexibility to work evenings, weekends, and on-call shifts as needed
Technical Skills
Experience using testing equipment such as:
Signal Level Meters (SLM)
Volt-OHM Meters
Ability to maintain accurate records, work orders, and service documentation
Physical Requirements
This position is active, hands-on, and performed in a variety of indoor and outdoor environments.
Candidates must be able to:
Work outdoors in all weather conditions
Lift and carry up to 90 pounds
Carry and safely operate extension ladders (up to approximately 28 feet and 75 pounds)
Work at heights, including rooftops and utility poles
Work in confined spaces such as attics and crawl spaces
Bend, kneel, crouch, crawl, climb, reach, push, pull, and grasp regularly
Distinguish between wire colors and sizes
Safely operate company vehicles and work near electrical equipment and power lines
Ready to Build Your Career with WOW?
If you're looking for a rewarding career where every day is different, your work makes an impact, and your growth is supported, we'd love to hear from you.
Apply today and start connecting communities with WOW!
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Apply

Vacancy posted 1 day ago

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