Sr. Specialist, Logistics - Home Delivery

About LovesacWe are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered right-to-your-door-able, allowing our customers to live the life they want to live.Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life.About our CultureAt Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.About the RoleAs our Sr. Specialist, Logistics – Home Delivery, you will play a critical role in ensuring the seamless movement of goods to, from, and through our warehouses, third-party providers, and customers. Your ability to manage these logistics with accuracy, urgency, and care will help optimize our supply chain, strengthen vendor and operational partnerships, and deliver an exceptional experience for every Lovesac customer.This position is remote and will report into Lovesac Corporate HUB based in Stamford, CT. Candidates must fully reside in the United States at all times during employment and should have the ability to travel as needed.What You’ll DoCollaborate cross-functionally with Sales, Customer Service, suppliers, and logistics vendors to align on service requirements and deliver against the needs of internal and external customers.Own and lead the Lovesac Home Delivery Program, including planning, rating, routing, execution, tracking, scheduling, and reporting for the movement of goods to, from, and between Lovesac and third-party partners. Ensure related processes are completed accurately, efficiently, on time, and in a cost-effective manner.Monitor shipment lifecycle milestones, proactively identify exceptions, and provide management with clear resolution details. Partner with internal and external customers, suppliers, logistics partners, and field operations to drive timely issue resolution.Initiate and manage loss and damage claim processes, ensuring all claims are filed accurately, completely, and in accordance with negotiated guidelines.Conduct site audits at vendor and service provider locations to address delivery-related concerns, evaluate performance, and confirm compliance with Lovesac standards.Responsible to meet or exceed all goals and key performance indicators (KPIs).Perform any other reasonable duties for this role as requested by management.Who you Are:Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love MattersTable-Stake Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-CentricCore Competencies: Builds Customer Centricity, Drives Remark-able Results, Collaborates Effectively, Makes Good Decisions, Demonstrates Self-AwarenessRequirementsBachelor's Degree in Supply Chain Management, Logistics, or similar discipline or equivalent experience or combination of education and experience.5+ years of experience coordinating 3rd party multi-modal transportation.2+ years of experience in domestic and home delivery.2+ years of experience in retail furniture or related industry preferred.Prior experience with TMS &/or delivery routing systems preferred.Must be results driven and utilize knowledge to meet or exceed KPIs and goals.Must have proven time management skills and can quickly adapt to a changing business environment.Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.Demonstrates strong analytical, mathematical and problem-solving skills.Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.Exemplify each of our Lovesac values, at all times, be results driven and utilize knowledge to meet or exceed key performance indicators (KPIs), goals and deadlines.Must be able to travel using various forms of transportation, as required by the Company in its sole discretion, for mandatory meetings and conferences held either at our offices or offsite (i.e. quarterly team connection weeks, companywide meetings and events, vendor visits).Must comply with all policies and procedures outlined in the Lovesac Employee Handbook and work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.Full Time Benefits*Financial Benefits: Annual Bonus Program, Inaugural Grant Equity Award, 401K Matching Contribution, Financial Wellness Tools.Health and Wellness Benefits: Medical, Dental, Vision, Health Savings and Flexible Spending Accounts, Paid Parental Leave, Life/AD&D, Short Term and Long-Term Disability, Critical Illness and Accident Insurance, Employee Assistance Program.Paid Time Off: Up to 160 hours of paid time off within our fiscal calendar year, prorated from date of hire, 8 paid company recognized holidays.Pet Insurance and generous Associate Discounts.*Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.Associate pay will vary based on factors such as qualifications, experience, skill level and competencies.Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity),, pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.Lovesac participates in E-Verify as required by law. Immigration sponsorship is not available for this role.Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: View email address on click.appcast.io.