Front Desk Coordinator

Front Desk Coordinator

As part of your application, please submit a brief statement of values (less than 250 words) describing how your personal and professional values align with NEOMED's core values of Integrity, Collaboration, and Excellence. We are seeking individuals who not only bring strong skills and experience, but also demonstrate a commitment to these values in their work performance.

Position Title - Front Desk Coordinator

Position Type - Unclassified

Department - College of Dentistry, Office of the Dean

Full or Part Time - Full Time

Pay Grade - BW6

Department Specific Information - Join NEOMED's New Bitonte College of DentistryThe Bitonte College of Dentistry at Northeast Ohio Medical University delivers a comprehensive predoctoral dental program grounded in patient-centered care, community engagement, and evidence-based practice. The College is committed to preparing practice-ready oral health professionals while supporting student success and meeting accreditation standards. We are seeking a Front Desk Coordinator to support daily clinic operations and ensure a welcoming, organized, and efficient front office experience.

At our organization, we are committed to fostering a collaborative and team-oriented environment that is essential to fulfilling our mission. We believe every employee should feel appreciated, valued, and empowered. To maintain a supportive organizational culture, we seek individuals whose values align with our mission and who thrive in a team-based approach. We encourage individuals whose values align with this collaborative approach to patient care to apply.

Starting Pay Rate Range: $18.12 – $21.44, commensurate with experience.

Benefits & Perks NEOMED is committed to supporting your health, well-being, and long-term success—both at work and beyond. Our comprehensive benefits package is designed to help you thrive.

Healthcare Coverage Competitive medical, dental, and vision insurance through Medical Mutual

Flexible Spending Account (FSA) or Health Savings Account (HSA)

Short- and long-term disability coverage, Long-term care coverage options, and Life insurance

Retirement State retirement plan with 14% employer contribution to help you plan for the future

Paid Time Off Generous vacation and sick leave, in addition to 11 paid holidays each year

Additional Benefits Ongoing investment in your professional growth through on-site training and Lean Six Sigma certification

Employee wellness activities and initiatives that support a healthy work-life balance

Summary - The Front Desk Coordinator will serve as the first point of contact for patients, visitors, students, and faculty in a busy dental school clinic environment. This position supports daily clinic operations by managing patient scheduling, check-in/check-out procedures, communications, and accuracy in billing and insurance processes duties. The Front Desk Coordinator ensures welcoming, organized, and efficient front office experience while supporting the educational mission of the dental school.

Principal Functional Responsibilities - Administrative and Departmental Support: Assist with development and updates to standard operating procedures to enhance consistency and efficiency. Assist with reporting related to scheduling, patient flow, and insurance metrics. Act as a liaison between clinical faculty, students, and administrative teams to ensure smooth clinic operations. Support operational planning for special clinics, exams, or outreach events. Assist with maintaining compliance with HIPAA, Medicaid, Medicare, and private insurance regulations.

Patient Reception and Customer Service: Oversee daily front-desk operations, ensuring timely patient check-in, check-out and smooth patient flow. Serve as the primary contact for patient inquiries regarding appointments, treatment status, clinic policies, and financial questions. Maintain accurate patient records in the electronic health record (EHR) system. Assist and support front office staff and student workers on scheduling protocols and patient service procedures. Participate in staff development, training sessions, and college-wide clinical initiatives. Support the smooth operation of the clinic. Perform insurance verification for patient appointments, including eligibility, coverage limits and procedure authorizations. Support patient billing processes, including generating treatment estimates, collecting payments, and answering billing inquiries. Work closely with the billing department to resolve discrepancies, submit claims, and ensure accurate documentation. Facilitate efficient patient scheduling, patient engagement, patient satisfaction surveys distribution and survey results collection.

Student Scheduling: Coordinate student clinic schedules in alignment with academic rotations, faculty availability, and clinic needs. Update and maintain scheduling systems to reflect student assignments, chair availability, and preclinical/clinical activity changes. Communicate scheduling changes clearly and promptly to students, faculty, and clinical leadership.

Other Duties: Perform other related duties as assigned.

Qualifications - High school diploma. Minimum 3 years of dental front office experience. Experience with patient scheduling, insurance verification, and billing practices

Preferred Qualifications - Associate's degree or equivalent experience. Prior experience in a dental school or academic healthcare setting. Familiarity with dental terminology, CDT and ICD codes, and insurance requirements. Proficiency with dental EHR systems and scheduling software.

Physical Requirements - Must be able to utilize a phone, computer and other office equipment. This role operates in a clinical environment within an academic institution. The position requires consistent interaction with students, patients, faculty, and staff, and may involve extended periods at a computer and the front desk.

NEOMED Campus Safety Guidelines - In an effort to keep our campus community as healthy and safe as possible, NEOMED may require vaccinations as a condition of attendance and employment. This policy will allow for exemption of the vaccination requirement for those individuals with valid medical reasons, sincerely held religious beliefs and matters of conscience.

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