Patient Access Specialist (Cody, Wyoming)

Billings Clinic Opportunity

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.

And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference here.

Billings Clinic is a community-owned, not-for-profit, physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic and how we are recognized nationally for our exceptional quality.

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

CODY CLINIC - 6760 (BILLINGS CLINIC CODY CLINIC) req13096 Shift: Day Employment Status: Full-Time (.75 or greater) Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt) Starting Wage DOE: $17.00 - $21.25

Patient Access Specialists in a Critical Access Hospital (CAH) clinic setting support the full continuum of care across the entire facility. These roles are essential in maintaining smooth patient flow and ensuring the accuracy of data that drives billing, care coordination, and clinical effectiveness. Specialists are responsible for patient check-in and check-out, appointment and ancillary scheduling, insurance verification, and payment collection. Flexibility is essential, as staff may float across departments including rehabilitation, lab, radiology, and inpatient support areas. The position requires exceptional customer service and attention to detail in a close-knit, rural care environment.

Greet and register patients, triaging red flag symptoms when needed, and accurately entering demographic and insurance information. Schedule, reschedule, and coordinate appointments for provider visits and ancillary services based on clinical protocols. Support front desk functions across multiple departments, including walk-in clinics, rehab, imaging, or nursing units. Educate patients on Notice of Privacy Practices (NOPP), Patient Rights, and obtain signatures on required documents. Initiate collection of co-payments, deposits, and account balances; perform payment posting and reconcile cash drawers. Monitor lobby and waiting areas to maintain cleanliness and efficient patient flow, keeping wait times minimal. Assist with intake for patients needing non-encounter-based services (e.g., blood pressure checks), coordinating with clinical staff. Process incoming faxes, mail, and packages, and ensure timely distribution to appropriate staff. Answer, triage, and transfer incoming phone calls; provide basic information on services, providers, and scheduling. May assist with outbound follow-up calls related to missed appointments or referrals.

Education High school diploma or equivalent Experience One year customer service experience; healthcare preferred Demonstrated excellence in customer service skills

Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered.

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana.

Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.