Customer Service Concierge

Job Description

Job Description

Job Title: Customer Service Concierge

Reports to: Administrator/Director of Operations

Location: Elevate Health and Rehabilitation

Job Summary:

We are seeking a highly skilled and compassionate Customer Service Concierge to join our nursing home team. The successful candidate will be responsible for providing exceptional customer service to our residents, families, and visitors. This role will serve as a liaison between our residents, families, and staff to ensure that all needs are met and concerns are addressed.

Key Responsibilities:

1. *Resident and Family Support*: Provide emotional support, answer questions, and address concerns of residents and families.

2. *Customer Service*: Respond to resident and family inquiries, resolve issues promptly, and escalate concerns to management as needed.

3. *Communication*: Facilitate open communication between residents, families, and staff to ensure that all needs are met.

4. *Concierge Services*: Assist residents and families with various tasks, such as scheduling appointments, making travel arrangements, and providing information on community resources.

5. *Feedback and Concerns*: Collect feedback and concerns from residents and families, and report them to management for quality improvement initiatives.

6. *Community Outreach*: Develop relationships with local businesses, organizations, and healthcare providers to promote our facility and services.

7. *Event Planning*: Assist with planning and coordinating events, activities, and educational programs for residents, families, and staff.

Requirements:

1. *Education*: High school diploma or equivalent required; degree in hospitality with nursing home experience preferred.  

2. *Experience*: Minimum 2 years of experience in customer service, hospitality, or healthcare.

3. *Skills*: Excellent communication, interpersonal, and problem-solving skills.

4. *Certifications*: Certification in customer service or related field preferred.

Working Conditions:

1. *Work Environment*: Nursing home facility.

2. *Physical Demands*: Ability to walk, stand, and sit for long periods.

3. *Work Schedule*: Flexible schedule, including weekends and holidays.

What We Offer:

1. *Competitive Salary*: Based on experience.

2. *Benefits Package*: Comprehensive benefits, including medical, dental, and vision.

3. *Opportunities for Growth*: Professional development and advancement opportunities.

If you are a compassionate and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this rewarding role.

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