Front of House Staff

Job Description

Job Description

New Village Arts is looking for friendly, dependable, and audience-focused Front of House Staff to join our team. This role is cross-trained in Box Office and Bartending and is ideal for someone who enjoys customer service, live events, and working in a fast-paced, people-centered environment.

As a member of our front-of-house team, you will help welcome patrons, support ticketing and will call, serve beverages, assist with lobby flow, and contribute to a positive and memorable experience for our audiences.

• Provide excellent customer service to patrons in person and by phone
• Sell and distribute tickets, assist with will call, and answer basic patron questions
• Operate ticketing and point-of-sale systems accurately
• Serve beer, wine, and other approved beverages in accordance with policy
• Check IDs and support responsible alcohol service
• Handle cash and card transactions accurately
• Restock bar and front-of-house supplies
• Keep lobby, bar, and audience-facing areas clean and organized
• Assist with pre-show, intermission, and post-show operations
• Communicate patron concerns or issues to the supervisor on duty

• Has strong people skills and a customer service mindset
• Is comfortable multitasking in a busy live event environment
• Can learn systems and procedures quickly
• Is responsible, punctual, and team-oriented
• Is available to work evenings, weekends, and some holidays
• Has prior experience in theatre, hospitality, concessions, bartending, box office, or guest service preferred
• Can meet any required alcohol or food service compliance requirements for the role

This is a great opportunity for someone who enjoys live theatre, connecting with the public, and being part of a team that helps bring each performance to life.