Customer Service Representative

Job Duties

• Maintain a safe, ethical, customer-focused work environment in compliance with company policies and procedures.

• Serve as the primary point of contact for assigned customers, providing timely, professional, and courteous service.

• Review customer purchase orders, quotes, drawings, engineering revisions, and special instructions to verify pricing, quantities, revisions, specifications, delivery requirements, and order accuracy.

• Acknowledge customer orders and communicate lead times, delivery commitments, and order requirements.

• Enter and maintain customer orders in the ERP system with a high degree of accuracy.

• Create manufacturing jobs, job travelers, and production packets, ensuring all required documentation and approvals are complete before releasing jobs to the manufacturing floor.

• Review ERP routing, operations, and process details to ensure accuracy and completeness prior to production release.

• Coordinate with other departments to ensure accurate and timely order processing.

• Communicate schedule changes, delays, engineering changes, order updates, and shipment information to customers promptly.

• Maintain accurate customer service files, including purchase orders, quotes, drawings, revisions, certifications, correspondence, and order-related documentation.

• Respond promptly to customer inquiries regarding orders, pricing, lead times, shipments, etc.

• Resolve order discrepancies, delivery concerns, and other customer issues.

• Support estimating and quoting by providing customer information, order history, and other relevant details.

• Protect customer confidentiality and proprietary information.

• Participate in continuous improvement initiatives that enhance customer satisfaction, improve workflow efficiency, and reduce order processing errors.

• Maintain a high level of accuracy, organization, attention to detail, and responsiveness while managing multiple orders and priorities.

• Comply with company quality management system requirements, customer-specific requirements, and applicable ISO 9001 and/or AS9100 standards.

• Perform other duties and special projects as assigned by management.

Minimum Education Required

Qualifications

• Ability to build and maintain positive, professional relationships with customers, vendors, and internal team members.

• Strong verbal, written, and interpersonal communication skills with a customer-focused approach.

• Proficient in Microsoft Office Suite and ERP/MRP systems.

• Strong organizational, problem-solving, and time management skills with the ability to manage multiple priorities.

• Basic mathematical skills with the ability to verify pricing, quantities, and other order information.

• Strong attention to detail and commitment to maintaining accurate records.

• Ability to adapt to changing priorities while maintaining a high level of accuracy and customer service.

Preferred Skills and Experience

• Associate's degree in Business, Manufacturing, or a related field.

• Two (2) years of customer service experience; experience in a manufacturing environment.

• Ability to interpret customer purchase orders, engineering drawings, revisions, and specifications.

Minimum Experience Required

Customer Service experience strongly preferred

Shift

First (Day)

Number of Openings

1

Compensation

$19.00 - $22.00 / Hourly

Additional Compensation

Profit Sharing

Postal Code

55746

Job Type

Full Time

Place of Work

On-site

Requisition ID

56433

Job Benefits

Medical, dental, vision, life, short-term disability, long-term disability, PTO, Profit sharing, 401k with match