Assistant House Manager

Assistant House Manager is a part-time hourly position responsible for the Front of House (FOH) Operations including the collaboration with the Director of Patron Volunteer Management Box Office Management Food and Beverage Management Stage Management and Volunteers to ensure the highest quality of patron experience for performances and special events. Availability for evenings and weekends is required. The Assistant House Manager should be a colleague who values collaboration enjoys process improvement and excels at personal relationships and hospitality. The correct individual will work to advance the mission vision and values of one of the nations largest and leading community-based theaters. Essential duties and responsibilities include but are not limited to the following: 1. To ensure the safety of all patrons and volunteers that are present in our building. Must know and be able to communicate effectively to others all emergency plans and protocols. 2. Must be able to provide excellent customer service. We are looking for an individual who can create and cultivate a warm and welcoming environment for our patrons volunteers and donors. 3. The Assistant House Manager will work side by side with our Box Office team and our Food and Beverage team to provide the best experience possible. 4. Must be able to effectively train all volunteer ushers. 5. The ability to communicate clearly with patrons volunteers and fellow staff. 6. Understand our mission and an overall knowledge of shows events rentals and classes that The Naples Players offers. 7. Handle patron inquires and issues and the ability to resolve any potential conflict swiftly and appropriately. 8. Programming and monitoring volunteer sign ups. 9. Programming and monitoring ticket scanning equipment. Qualifications and requirements: 1. Must be available to work weeknights and weekends. 2. Must be proficient in Sign Up Genius Excel and Word(familiarity in Tessitura and SalesVu are encouraged but not mandatory.) 3. Must have excellent written and verbal communication skills. 4. Ability to multitask in a fast-paced environment. 5. A background in Food and Beverage is encouraged. 6. A background in theater is encouraged. 7. Must be an excellent leader who is able to manage and create a welcoming and a safe environment for all who walk through our doors. 8. Strong interpersonal skills including the ability to remain calm in stressful situations and to demonstrate resilience in times of shifting priorities. 9. Able to stand for long periods of standing move quickly and the ability to lift 10-25 lbs. TO APPLY: Submit a resume and cover letter to: Emily Bettini Director of Patron Services emailprotected

Required Experience:

Manager