Tasting Room Associate/ Assistant Club Coordinator

Job Description:

Job Title: Tasting Room Associate/Assistant Wine Club Coordinator
Reports to: Vice President
FLSA Status: Hourly Non-Exempt
Department: Wine Club/Tasting Room

We are a small family-owned winery whose main focus is providing exceptional hospitality to our guests. We believe in giving visitors a place to gather, enjoy delicious food alongside unique varietals in the company of family and friends. Our family centric cultures foster community, hard work, team work and most importantly, fun!

Words from a visitor & writer:
"The Belmonte family believes it’s the combination of being firmly rooted in tradition coupled with an ability to dream beyond the present day that’s led them from running a popular restaurant to owning a small tasting room to their current property that blends the best of both worlds into a place where guests can enjoy wine, food and true Italian hospitality embraced in the company of family and friends. Their staff is family and goes above and beyond to give each guest a unique and unforgettable experience."
~ S. Parker

About the role: This role is responsible for building and maintaining strong relationships with our customers while promoting the sale of our wines and wine club.

•  Provide ongoing customer care and membership support.
•  Provide an educational, fun, memorable, and positive tasting experience for all our guests & wine club members.
•  Be an enthusiastic ambassador of all our brands – Wellington Cellars and VJB Cellars.
•  Educate and encourage our wine club membership and the benefits associated to all guests.
•  Sell and upsell wine club and wine purchases to all guests.
•  Coordinate and lead group tastings that not only share knowledge about the wines but also tell the story of our winery.
•  Stay informed about the winery’s current wines, upcoming releases, and general winery knowledge to accurately and enthusiastically educate guests.
•  Handle sales transactions, which include operating the cash register accurately.
•  Maintain the appearance and cleanliness of your workspace, while performing additional assigned tasks.
•  Have a passion for wine and deliver exceptional hospitality to all guests.
•  Support the wine club director with all membership related duties (i.e... maintenance, wine sales, member support, shipping, reconciliation, hosting member tastings, supporting tasting room team members with membership related questions/issues/updates.)
•  Managing new member setup and initial communications.
•  Handling shipping, logistics, and shipment reconciliation.
•  Other duties may be assigned.

About you:
•  Outstanding hospitality and customer service skills.
•  Problem solving skills.
•  Oral and written communications skills.
•  Computer literacy – knowledge of AMS software is a plus!
•  Professional demeanor and appearance.
•  Strong organizational skills, attention to detail and communication skills
•  Sales aptitude and understanding of all components of sales.
•  Must be at least 21 years of age.
•  Must have a flexible schedule – weekends and some holidays are required.
•  Ability to work as part of a team/family
•  Ability to work independently without supervision
•  Ability to stand for long periods of time and lift up to 50lbs.
•  A love and passion of wine, people and hospitality is a must!

Education/Experience:
•  High school diploma or equivalent experience in related field.
•  A love of hospitality is a must.
•  Customer service: 1 year (preferred)
•  Sales: 1 year (preferred)
•  Retail sales: 1 year (preferred)

Schedule:
•  Full Time
•  Day Shift
•  Weekends required

What we offer:
•  Compensation: $20-$22 + tips and commissions.
•  Discounts on wine, food, and merchandise.
•  Leadership and management opportunities within our family collection of wineries and event property.
•  Be a part of a team that is constantly learning, improving interpersonal skills, and having fun!

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