Intake Coordinator

NELC is one of the fastest growing home infusion therapy services company in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 57 hospital systems in Maine, New Hampshire, Massachusetts, and Vermont. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our member hospitals, NELC provides patient focused care.

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New England Life Care currently has openings for full time Intake Coordinators. These are hourly, non-exempt roles with normal Monday – Friday schedules from 8am - 5pm. Once fully trained, there is a requirement to participate in the with weekend rotation, which is typically once every three to six weeks. Training is 100% on site. Partial work from home may be available after fully trained.

Summary:

The is an entry level position, with responsibility for comprehensive coordination of care for NELC patients receiving home infusion therapy. This position will have a Sr. Intake Coordinator designated as an official mentor.

The Intake Coordinator position has a Career Ladder in place. Candidates who achieve excellent performance in their job duties, who demonstrate a commitment to personal development, participation in department and company strategic programs and projects, who develop superior working relationships inside and outside the department and who show a commitment to the success of the department are eligible for promotion to the following positions:

Senior Intake Coordinator – Candidates who meet defined goals, objectives, and accomplishments and who demonstrate engagement and ownership of departmental and organization activities would generally expect to be promoted in 2-5 years to:

Lead Intake Coordinator – Candidates who are part of the department leadership team and who have responsibility for advanced departmental, company and member hospital engagement.

Benefits:

• Health insurance
• Career Ladders
• Dental insurance
• Vision insurance
• Generous employer-matched 403b savings program
• Company paid: Life insurance, Short- and long-term disability insurance
• Paid time off
• And much more!

Primary Responsibilities:

• Accurately compiles the initial Patient Profile for each therapy and distributes it to the appropriate members of the healthcare team for processing.
• Responsible for answering all incoming phones for Intake Workgroup and ensuring all calls are documented in an email to appropriate staff and documenting in patient file where appropriate.
• Communicates effectively with pharmacy, reimbursement, materials management and delivery staff regarding new referrals and ongoing patient issues. All communication will be clearly documented in patient file.
• Works collaboratively with the Liaison/Care Coordination team to ensure efficient discharge.
• Effectively communicates patient requirements and changes in patient status to appropriate members of infusion and reimbursement teams as well as the internal/external Nursing staff involved in meeting the patient’s home health needs.
• Comprehensively documents all patient related information / conversations in patient’s clinical record as updates are presented to Intake staff.
• Communicates all changes in patient supply requirements to Pharmacy and Patient Service Representative (PSR) for any active patient resuming therapy.
• Responsible for documenting and processing the requested delivery through SOP S015 – (Time Commitment Process).
• Responsible for updating any errors in patient file that is presented through daily reports (i.e., updating Referral sources; updating Access, etc...)
• Follows NELC policies & procedures in the normal conduction of company business.
• Will develop skills in understanding insurance coverage with the guidance of Senior Intake Coordinator and/or Supervisor.

Professional Requirements:

• Good Communication skills both verbally and written
• Good organizational skills
• Good customer service skills
• Attention to detail
• Positive, team player a must.
• Must be able to work holidays on a rotating schedule.
• Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)

Preferred Experience

• Knowledge of HIPAA Privacy and Security Regulations
• 4–5 years healthcare administrative experience
• Associates degree
• Medical terminology

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An employer who violates this law shall be subject to criminal penalties and civil liability.''

EOE