Senior Manager, Deployments

What You Do

• Lead, coach, and develop a team of Deployment Specialists as well as Managers, providing clear direction, regular feedback, and performance management aligned with Versaterm's people leadership standards.
• Own delivery standards across numerous teams, including tooling, documentation practices, and quality benchmarks for various solutions across various architectures.
• Oversee scheduling, staffing, and capacity planning across Deployment and Data Migration & Integration to ensure delivery commitments are met without risk to team sustainability.
• Drive continuous improvement across delivery processes, identifying systemic inefficiencies and implementing changes that reduce time-to-deploy and improve client outcomes.
• Serve as a point of escalation for complex deployment and integration issues, coordinating cross-functional resolution with Product, Engineering, and Implementation teams.
• Contribute to hiring decisions, onboarding frameworks, and development planning for both teams, ensuring technical and professional growth pathways are clearly defined.
• Represent both functions in planning cycles, providing delivery forecasts, headcount needs, and operational risk assessments to the Director, Deployments.
• Ensure all team members operating in regulated environments are in compliance with security clearance requirements and applicable data handling standards.
• Support pre-sales and scoping conversations where deployment or integration complexity requires senior technical input.

What You Bring

• Degree or diploma in Computer Science , IT , or a related technical field; or equivalent experience.
• 8–12 years of experience in technical delivery, deployment, or systems implementation, with 3-5 years in a people management role.
• Demonstrated experience managing managers or leading multi-team functions in a software delivery or professional services environment.
• Familiarity with data migration and system integration practices in enterprise or SaaS contexts.
• Strong technical proficiency across multiple environments, including Linux , AWS , and Azure , along with scripting and database deployment experience, enabling effective assessment of team capacity, support of escalations, and informed evaluation of technical decisions.
• Proven ability to build and maintain high-performing teams through clear goal-setting, coaching, and performance management.
• Familiarity with public safety software or mission-critical enterprise software environments is strongly preferred.
• Excellent communication and stakeholder management skills across technical, project, and leadership audiences.
• Experience using AI tools as part of daily support workflows to enhance productivity, improve response quality, and support continuous learning.
• Ability to obtain applicable security clearances.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment.