Desktop Technician

Tier 2 Desktop Support AnalystInsight Global is seeking a Tier 2 Desktop Support Analyst for a leading healthcare organization. This individual will provide onsite and remote technical support for a large pharmacy operation and will remotely support corporate employees across multiple states. The role supports both front-end pharmacy users and backend warehouse/dispensing teams, where technology uptime is essential to business operations.The ideal candidate will have strong desktop support experience and be comfortable troubleshooting a wide variety of hardware, including PCs, monitors, barcode scanners, laser printers, label printers, and other peripheral devices. In addition to day-to-day technical support, this person will manage IT inventory, update asset tracking systems, coordinate equipment disposals, and assist with tickets escalated through a regional support queue. This is a highly visible onsite role offering the opportunity to support critical healthcare operations while working alongside experienced analysts and technical leadership. Additional responsibilities include:Provide Tier 2 desktop support for a specialty pharmacy operationSupport approximately 30 front-office associates including agents, pharmacists, and techniciansTroubleshoot PCs, monitors, keyboards, mice, scanners, printers, and pharmacy-related hardwareMaintain and track IT inventory and asset lifecycle managementCoordinate hardware disposals and inventory system updatesSupport backend warehouse and dispensing operations where system uptime is criticalRespond to tickets submitted across a 13-state pharmacy regionHandle support requests through chat, phone calls, and ticket queuesUtilize remote support tools to assist users in multiple locationsWork closely with Associate Managers and Senior Analysts to resolve escalated issuesEnsure critical systems remain operational in a high-volume environment with strict productivity requirementsCompensation: $20/hr to $25/hrExact compensation may vary based on several factors, including skills, experience, and education.Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.