Underwriting Assistant

Required Skills & Experience
• \tHigh school diploma or general education degree (GED)\n•\tThree to six months related experience and/or training; or equivalent combination of education and experience.\n•\tProficiency in Microsoft Office, including Outlook, Word, and Excel

Nice to Have Skills & Experience
• \tHigher level education \n•\tProperty/casualty insurance background and jewelry industry experience

Job Description

Insight Global is seeking an Underwriting Assistant to sit onsite in Neenah, WI for our jewelry insurance customer. You will provide excellent service to policyholders, agents, adjusters, and coworkers over the phone and through written communication. You will research, review, and prepare initial gathering of information for the Underwriting team to review and determine acceptable risk. Consistently meets expectations for quality, accuracy, and timeliness. Works closely with Personal Lines Underwriters, jewelers, agents and policyholders to fulfill customer and business requests. Responsibilities include: \n•\tEnsures a level of customer service that meets and exceeds customer expectations over the phone and through written communication.\n•\tExamines individual applicants for insurance, reviews such documents as, but not limited to, applications, questionnaires, adjuster reports, and financial statements to set up or issue new business or policy modifications.\n•\tHelps review, follow up, setting up of accounts and may process agency business under the guidance of an Underwriter.\n•\tCoordinates and manages relationships with field adjusters which include initial contact, follow up, gathering of reports and ensuring invoices for services are paid in a timely manner.\n•\tEvaluates and takes action on necessary pre-renewal directions for vault coverage, closed claims, and CAR reports.\n•\tDelivers on commitments to internal and external customers by providing follow-up and follow-through.\n•\tResponds to inquiries from jewelers, agents and current or prospective insured parties.\n•\tExcels in accuracy and quality and views these skills as critical to the success of ongoing relationships with our customers and coworkers.\n•\tStrives to be a knowledge expert in product, systems, and services.\n•\tEmbraces change, maintains a positive work environment, and actively engages in an ongoing learning culture.