Customer Relations Coordinator

Customer Relations Coordinator (Contract)

LHH is seeking a customer-focused and detail-oriented Customer Relations Coordinator to support a high-volume Royalty Hotline team. This is an excellent opportunity for candidates with strong customer service or call center experience who enjoy helping customers and working in a fast-paced environment.

Location: Downtown Houston, TX Pay Rate: $18.00 - $21.00 per hour Duration: 2-6 Month Contract

This position is based in a downtown Houston office. Please note that the office may relocate to the Galleria area in the future.

Responsibilities

• Answer inbound calls from royalty owners and respond to inquiries via email.
• Research customer information and resolve issues using internal systems.
• Maintain and update customer account information.
• Process requests related to ownership changes, tax information, and banking updates.
• Log customer interactions and inquiries in Salesforce.
• Perform administrative and system-related tasks to support the Division Order team.
• Assist with Operator Hotline inquiries as needed.
• Deliver exceptional customer service while handling a high volume of inquiries.

This is a high-volume customer service environment. The hotline receives approximately:

• 400-1,000 inbound calls per month
• Up to 1,000 emails per month

The ideal candidate is comfortable spending a significant portion of the day on the phone while managing follow-up tasks, documentation, and system updates.

Qualifications

Required:

• High school diploma or equivalent.
• Strong customer service skills and professional phone presence.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and prioritize competing responsibilities.
• Proficiency with Microsoft Excel.
• Strong problem-solving and research skills.
• Ability to work independently and as part of a team.

Preferred:

• Previous call center, hotline, or customer service experience.
• Division order, owner relations, or oil & gas industry experience.
• Experience using Salesforce and/or SAP.

Ideal Candidate

We are seeking someone who is:

• Friendly, professional, and patient.
• Comfortable handling a heavy call volume.
• Detail-oriented and organized.
• Adaptable in a fast-paced environment.
• Dedicated to providing outstanding customer service.

Apply today for immediate consideration! Pay Details: $18.00 to $21.00 per hour