Management Analyst

Job Title

Analyst and Advisor for Enterprise Business Systems Portfolio

The role involves serving as an analyst and advisor to the Enterprise Business Systems (EBS) Portfolio Manager on the evaluation and improvement of programs, operations, and enterprise resource planning (ERP) applications operating on the SAP platform.

Key responsibilities include:

• Utilizing enterprise reporting tools, including ServiceNow and project management dashboard solutions, to extract, synthesize, and monitor workload metrics, lifecycle ticket-resolution trends, and portfolio key performance indicators (KPIs) in support of continuous process improvement.
• Analyzing program and operational performance to identify trends, deficiencies, risks, and opportunities to improve EBS portfolio performance and service delivery.
• Executing projects of special interest to the PEO and the Director, DLA Information Operations, and managing special programs on internal organizational issues focusing on continuously improving and monitoring the complex management programs assigned.
• Serving as a Project Manager, researcher, and expert advisor on special studies crossing PEO functional areas or across a single PEO portfolio, including studies requiring timely analysis, coordination, and recommendations for leadership decision.
• Recommending new methods and procedures to enhance the efficiency of operations within the PEO; planning and scheduling projects; organizing materials; analyzing and coordinating as appropriate.
• Developing process maps, standard operating procedures, management controls, and performance measures to support and sustain approved process improvements.
• Leading and supporting continuous process-improvement efforts by assessing current-state business processes; identifying root causes of delays, rework, inefficiencies, and performance gaps; developing and evaluating improvement alternatives; and recommending or implementing streamlined processes, controls, and performance measures.
• Developing final reports and recommendations on a variety of management issues involving a variety of functional business communities and portfolio stakeholders.
• Tracking and reconciling portfolio financials, monitoring allocation, commitment, and obligation data across PEO programs to ensure adequate funding for operational and development initiatives.
• Serving as a liaison for portfolio contract actions, tracking acquisition milestones, deliverable deadlines, contract periods of performance, and interorganizational support agreements to prevent gaps in service and identify potential execution risks.