Client Operations Manager

Job Summary The Client Operations Manager serves as the primary operational lead for major U.S. and international telecom clients, ensuring: Flawless delivery of contracted services Accurate and timely invoice processing Consistent achievement of Service Level Agreements (SLAs) This role requires expertise in internal workflow and telecom billing systems, strong cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments. Team Locations: United States Kolkata, India Key Responsibilities Client Relationship Management Serve as the primary operational point of contact for assigned telecom clients. Ensure client expectations, deliverables, and timelines are consistently met. SLA Performance Oversight Monitor daily, weekly, and monthly SLA metrics. Drive internal teams to meet or exceed performance targets. Proactively identify and escalation operational risks. Invoice Processing & Validation Utilize internal workflow, billing, and ticketing systems. Track, validate, and process high-volume telecom invoices accurately and on time. Ensure invoice quality and compliance with customer requirements. Cross-Functional Coordination Partner with Operations, Finance, Engineering, and Service Delivery teams. Resolve operational issues and remove process blockers. Ensure seamless execution of client requirements. Process Optimization Identify workflow inefficiencies. Recommend and implement process improvements. Improve operational speed, accuracy, and customer satisfaction. Contract Compliance Interpret customer contracts. Ensure adherence to: Operational obligations Invoice loading requirements Reporting standards Contractual commitments Reporting & Analytics Prepare recurring operational reports. Develop: Invoice summaries SLA dashboards Performance metrics Operational insights Present results to internal leadership and client stakeholders. Issue Resolution Lead root cause analysis for: Service failures Invoice loading issues Implement corrective actions. Communicate outcomes and resolutions to clients. Required Qualifications 5+ years of experience in client operations, service delivery, or a related field. Experience managing large, complex client accounts with high transaction volumes. Excellent verbal and written communication skills with the ability to influence cross-functional teams. Proven track #J-18808-Ljbffr TEOCO Corporation