Business System Analyst

MX Care Team Operations Manager

Payrate: $48.00 - $50.00/hr. Summary: We are seeking an experienced professional to oversee and optimize the operational processes for the MX Care team. This role will focus on ensuring seamless system integration, efficient set-up operations, and cross-functional collaboration to enhance customer experience and operational efficiency.

Responsibilities

• Develop and implement operational strategies to streamline system integration and set-up processes for MX Care.
• Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions. Act as liaison between IT/dev teams and Care business, responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
• Execute tactical tasks and own SEA Care system set-up, including SKU creation and product mapping across multiple channels.
• Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with organizational policies and industry regulations in all operational activities.
• Support internal and external partners based in Korea and India, requiring the ability to work outside of US business hours approximately 10%-15% of the time.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
• Strong understanding of operational processes and project management methodologies.
• Proven ability to lead and manage cross-functional teams.
• Excellent communication, problem-solving, and analytical skills.

Desired Skills

• Fluent in English and Korean.
• Experience in the device protection, technology, or consumer electronics industry.
• Familiarity with MX Care operations and systems.

Pay Transparency: The typical base pay for this role across the U.S. is: $48.00 - $50.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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