Level 1 Service Desk Analyst | Phoenix, AZ | $18.75/hr W2 | 1-Year Contract

Full time | SunSoft Online | United States Posted On 07/28/2026 Job Information Job Opening ID 2947 Client Name AZ Job Opening Status In-progress Technology Number of Positions 1 City Phoenix State/Province Arizona 85001 Job Description Level 1 Service Desk Analyst | Phoenix, AZ | $18.75/hr W2 | 1-Year Contract Location : North Phoenix (Carefree Highway / I-17 area), 100% onsite Type : 1-Year Contract | Full-Time, Monday-Friday 9:00 AM - 5:00 PM | W2 Only Start : Late August 2026 (pending interview and onboarding) About the Role SunSoft Online is recruiting a Level 1 Service Desk Analyst for a state agency in north Phoenix. You will provide day-to-day technical support to internal and external clients in a fast-paced environment managed with ITIL methodology, a great seat for someone with strong customer service instincts and growing technical skills. Responsibilities Provide first-level support for inbound incidents and service requests from internal and external end users Answer inbound phone calls and manage the technical support email inbox Respond professionally to calls, emails, chats, and voicemails Own customer support needs end to end with timely, reliable, courteous service Help develop and improve work instructions, procedures, standards, and documentation Keep skills current to meet established service levels Share feedback and insights gained from customer interactions Required Customer support experience: answering client calls, active listening, adapting to different personalities Excellent interpersonal and communication skills, verbal and written Strong organization, time management, multi-tasking, and follow-through Exceptional attendance and a team-oriented, problem-solving approach Preferred Experiencein an IT environment or end-usersupport role Remote troubleshooting of networking, server, and desktop incidents Google Workspace / Gmail experience Incident management and service request process familiarity Technical writing; PC hardware and software knowledge Phoenix-area local candidates only; your resume must show your current city Available for an in-person interview within one week of posting close Able to start within two weeks of an offer Background check and drug screening required (HireRight) W2 only; authorized to work in the U.S. without sponsorship Posting closes: Wednesday, July 30, 2026 at 3:00 PM (Arizona time) #J-18808-Ljbffr SunSoft Online