Senior Group Sales Manager

Job Description

Job Description

Company Description

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

Senior Group Sales Manager

You are an ambassador of the engaging service and authentically local experiences we offer in places of unrivalled presence. As a Senior Group Sales Manager you will develop your market and coordinate with a passionate team. Your interpersonal, service and entrepreneurial strengths will ensure exceptional operating results and guest satisfaction.

What you will be doing:

• Accountable for supporting the Group Sales effort by prospecting and booking group business (all segments) within defined territory
• Exceeding personal sales goals monthly, quarterly, and annually and developing monthly sales strategy and action plans
• Traveling into markets as required for Sales Calls, Tradeshows, Events and Conferences
• Collecting market and competitive intelligence to maximize group sales opportunities
• Building relationships with all relevant stakeholders: Accor Global Sales Office(s), Los Angeles Tourism & Convention board, attractions and Offsite Venues and partnering with regional and national sister hotels to optimize Accor exposure and build incremental business
• Budgeting for, plan and organize site inspections, FAMS, sales trips and industry trade shows
• Utilizing Opera Sales System to track, solicit, book and follow up on accounts
• Quoting and negotiating rates within established parameters
• Upon closing, coordinating and following up with convention services, catering and/or other hotel departments to ensure delivery of hotel's promised services

Qualifications

Your experience and skills include:

• Minimum 2 years of Group Sales experience within Luxury Hotels
• Communication: Excellent interpersonal, negotiation, and presentation skills.
• Analytical Ability: Strong skills in tracking sales data, forecasting, and using property management systems (PMS).
• Education: A bachelor’s or master's degree in hospitality management, marketing, or business is often preferred.
• Previous luxury hotel/resort experience preferred
• Familiar with and knowledge of Opera Sales and Catering or a similar Sales & Catering system
• Ability to interact with customers
• Multi-lingual skills are beneficial
• Hospitality diploma or degree an asset
• The potential to be a creative team player, possessing a high degree of professionalism, business acumen, energy and determination
• Able to set and meet deadlines with quality results
• Ability to be self-motivated in creating the most efficient systems for processing the required responsibilities
• Ability to make decisions, if needed, without guidance at times
• Must be able to work in a fast-paced environment, meet short deadlines and multi-task

Additional Information

What is in it for you:

• Salary Range: USD$95,000 to USD$115,000 + incentive
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS