Workplace Experience Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!What this job involves:Role Summary:The Facilities Coordinator will assist with operational activities in accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Facilities Coordinator is also required to provide administrative support where requiredWorkplace ManagementProvides hospitality and support for guests, visitors, and employees at client locationResolves problems associated with all building services including janitorial, conference rooms, workstation as well as interior and exterior furnishings, fixtures and equipment, printers and meal/snack serviceAssist with the coordination and scheduling of maintenance activities to ensure completion within the defined Service Level Agreement (SLA)Works with all internal departments such as IT, Security, Kitchen, Real Estate to ensure all works within the office are completed to a high standardTake ownership for the CMMS systems to claim tickets and ensure all issues are completed within the defined Service Level Agreements (SLAs)Convert requests outside of CMMS systems (phone calls, text, email, etc.) into tickets that can be tracked and resolvedComplete detailed inspections to discover all issues and assign ticketsEnsure that facilities are compliant with local building, health, safety, and fire codes and regulations, report any issues immediately through the appropriate channelsCreate and implement site operational rules and standard operating procedures.Identify opportunities for improved operational standardsProactive in finding improvements and following through on a plan to completeComplete short and long-term projects for the clientEnsure all work completed stays within the client’s budgetIdentify costs saving ideas on a monthly basisCoordinates special events in support of client or JLLPick-up, drop-off, prepare postage/labelsSupport the client event team with coordinating JLL onsite vendors to set up eventsCoordinate with the relevant client teams to set up co-location spacesManage office supplies and reorder stock as requiredFinance ManagementAssist in financial processes to ensure that all financial management requirements are completed in a timely and accurate mannerSupport to track all site relevant actual spends vs. budgetEnsure prompt and accurate management of purchase ordersRaising and receipting of purchase orders in Ariba or other systems as requiredHealth & Safety ManagementConduct regular audits to ensure safety procedures on site are in place and workingEnsure all records are kept up to date in relevant locationsEnsure H&S Roles and Responsibilities for the account are understood and in place on site.Assist in carrying out safety procedures when neededReporting on JLL H&S platforms as required Vendor and Supplier ManagementAssist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)Work with our suppliers to develop a one team approach to managing the services and report any issues to JLL managementAssist in the procurement of vendors and services as required Account PerformanceDevelop and maintain strong and healthy relationships with the client and key stakeholdersEnsure client satisfaction with delivery of facility management services and provide a lead role in monitoring and increasing customer satisfactionComplete all reports at their scheduled intervals (monthly, quarterly, annual) and provide analysis that contributes to continuous improvementAccomplish Key Performance Indicators (KPIs) as identified by the Account LeadEnsure compliance with JLL minimum audit standardsUpdate facilities related information as requested.Other duties as assigned by the Account Lead / Real EstateIdentify any innovations and best practises that can support the accountContribute to the JLL H&S standards and work within the agreed H&S roles and responsibilitiesClient Focus & Relationship ManagementDemonstrates proactive & professional approach to customer service and stakeholder engagementAbility to interact with a wide range of client staff, including senior levelsHas a customer service oriented attitudeDiversity and equality of opportunity should be the central principle of your selection process. All stages of the process should be clear, objective and fair. Ensure you are not discriminating against potential applicants on any basis. Challenge each aspect of your job description to ensure that the requirements are essential to the role.Location: On-site –Cambridge, GBR, London, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.SummaryLocation: Cambridge, GBR; London, GBRType: Full time