VIP Manager

The Ed Napleton Automotive Group is looking for our next VIP Manager. This is an exciting opportunity in a growing, fast-paced industry. Located at Volkswagen of Sanford, the VIP Manager supports the sales team by scheduling customer appointments via outbound calls, inbound calls, and responds to internet inquiries.Take advantage of this rare opportunity to join one of the country’s largest and most successful automotive dealership groups and Apply Today!The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunities.What We Offer:Aggressive compensation plansFamily Owned and Operated – 90+ years in business!Medical, Dental, and Vision Insurance401K and additional benefitsPaid Vacation and Sick TimePaid TrainingDiscounts on products, services, and vehiclesFantastic Growth OpportunitiesFlexible ScheduleJob Responsibilities:Handling of incoming and outgoing phone calls and emails (100+ outbound calls).Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction.Answer customer internet inquires by both email and phone.Schedule sales appointments and reschedule no show customers.Contact customers based on current marketing incentives.Follow up with existing, past, and potential customers to generate leads and close sales.Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.Other duties as assigned by management Job Requirements:Great customer service skills and motivation to be successfulAble to communicate persuasively with customers to set appointmentsAble to create and maintain customer relationshipsExcellent computer skills and phone presencePrior Sales, Call Center, or BDC Experience preferred1+ years Automotive industry experience 18+ years of age or older to comply with the company driving policyWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.