Customer Operations Coordinator

Customer Operations Coordinator

At AGT Foods, we believe people are the key to our success. We cultivate and embrace a diverse employee population. We are looking for an individual who enjoys working in a fast-paced, team-oriented environment, likes to be challenged, and values the opportunity to make a difference.

Benefits of being part of the AGT Food team:

• Monday through Friday schedule
• Paid time off and holidays
• Health, dental to start at hire
• Vision and supplemental benefits
• 401 (k) after 1 year
• 401 (k) Matching
• Competitive salary ($58,000-up based on experience)
• Career advancement opportunities

How You'll Make a Difference:

As a Customer Operations Coordinator, you will get a great career and so much more. You will have the ability to showcase your skills in communicating with AGT's customers supporting their order management requirements.

Principal Accountabilities:

• Provide exemplary customer service in attitude and aptitude to all internal and external customers.
• Process/review customer orders and all order changes.
• Proactively engage internal counterparts to ensure that customer orders are fulfilled to their specifications and timeline.
• You are the hub between the customer, the sales team, production team, and logistics team from the start of the contract to the delivery of each order.
• Respond promptly and accurately to all customer requests.
• Develop and maintain strong relationships to improve the overall experience with AGT Foods.
• Order tracking customer portals for order tracking and tracing purposes to provide customers current information about the status of their order.
• Monitor inbound ingredients and receive them into our inventory system.
• Monitor customer pick-ups (CPU) with assigned warehouses and customers.
• Address order claims related to over/short/damage.
• Assist other team members to maintain full coverage.

Job Specifications:

• Education required: High School Diploma or GED
• Required 3+ years of high-level administrative experience
• Project Management experience is a plus
• Knowledge, Skills and Abilities Required:
• Strong technical acumen - ability to troubleshoot a problem, involve other stakeholders as necessary, brainstorm potential root causes, and execute the necessary adjustments with the team.
• Very detail oriented when entering information, tracking, and identifying potential issues.
• Ability to manage multiple tasks and prioritize effectively
• Strong verbal and written communication skills
• Ability to take initiative and work independently with minimal supervision
• Proficient in computer applications, including Outlook, Excel, Word, and inventory management/sales software
• Capacity to learn a process, understand the components, and figure out the best way for you to manage your parts of the process
• Strong background in document tracking, auditing, or logistics is an asset
• Position involves sitting for extended periods of time at employee's workstation and during meetings
• Office environment (located in Bismarck, ND)