Implementation Consultant

Job Description Sun Life embraces a hybrid work model that balances in‑office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week. Opportunity Welcoming clients through our onboarding journey at Sun Life impacts the organization’s success. As an Implementation Consultant, you will drive client success from the beginning to the end of the onboarding process, ensuring clear communication and ownership. How you will contribute Client first mentality through communication and ownership Accurate and timely implementation of new Clients Consult with Brokers and Clients to collect sold case materials and facilitate accurate completion of paperwork Analyze submission materials for accuracy and completeness; independently resolve issues raised about sold case plan design and structure by consulting with the Broker, Client and/or Underwriter Review prior carrier booklet for plan design discrepancies, identify issues and negotiate final sold plan design with Broker, Client and/or Underwriter Review case against Underwriting guidelines; identify any risk issues associated with final plan design and consult with Underwriting, when necessary, to negotiate final risk approval Responsible for accurately updating all sold case plan design, rate, and Member information into the QPS system of record. This data feeds all downstream output so accuracy is critical – bills, contracts and claims systems What you will bring with you Required Experience in group benefits or related industry preferred May need to support working hours and time zones of all Sun Life sales offices Communication skills and influencing the customer, time management and organization are critical competencies Preferred Exceptional Client focus Develop in‑depth knowledge of Group Benefits products, risk management policies and administrative processes Ability to think creatively to resolve complex or non‑routine implementation issues Strong written and verbal communication skills and experience Ability to work in a deadline‑oriented environment with multiple priorities Work independently with minimal supervision Demonstrated, effective presentation skills Solid project management, negotiation, decision‑making and problem‑solving skills Ability to work in a team environment Ability to develop and maintain effective, professional business relationships with internal and external Clients Understanding of specialized business and critical partnerships Salary Salary Range: $53,800 – $80,700 The salary range is competitive nationwide. Your actual base salary will be based on qualifications, experience, education, and geographic location. In addition to base salary, this position is eligible for a discretionary annual incentive award. Benefits At Sun Life, we prioritize your well‑being with comprehensive benefits, including generous vacation and sick time, market‑leading paid family, parental and adoption leave, medical coverage, company‑paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer‑funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We’re proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we’ve also been recognized as the “Top 10” employer by the Boston Globe’s “Top Places to Work” for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. Equal Opportunity Employment We do not require or administer lie detector tests as a condition of employment or continued employment. For applicants residing in California, please read our employee California Privacy Policy and Notice. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair‑chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We will make reasonable accommodation to the known physical or mental limitation of otherwise‑qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email View email address on click.appcast.io to request an accommodation. #J-18808-Ljbffr Sun Life