Spa Concierge Memory Architect · In-Experience Closer · Ceremony Carrier

BOLT FARM is building America’s most iconic romantic luxury retreat brand: nature-immersed, high-experience, and emotionally transformative. Backed by 3,300+ five-star reviews, 1M+ followers, and features across Forbes, Travel + Leisure, and Netflix, we’re scaling from a high-performing flagship into a national portfolio. If you want to operate at the ground floor of a brand with real momentum, high standards, and a team obsessed with doing it right, this is your seat. The Core Mission You are not here to “work the spa desk.” You are here to carry one of the most emotionally important parts of a couple’s stay. As Spa Concierge, your mission is to welcome, guide, and deepen the guest experience inside the Wellness Haven — creating moments that feel calm, intentional, premium, and unforgettable. You are a memory architect first and a closer second. The sale is not the job. The experience is the job. The sale happens inside it. Why This Role Matters Named the “coolest new spa in the South” by Forbes, BOLT FARM is building toward becoming the #1 couples spa in America. Couples come here for the moments that matter — and the spa is where many of those moments actually happen. Your presence, timing, recommendations, and emotional awareness can turn a beautiful treatment into a memory they carry home. This role is for someone who can hold the room, read people quickly, make premium recommendations with calm conviction, and never make the experience feel transactional. You Know You’re a Great Fit for This Role If… You are warm, polished, emotionally intelligent, and quietly persuasive. You love selling inside an experience — not through pressure, scripts, or awkward checkout pitches. You can say “$700” with calm confidence because you believe in what the guest is receiving. You understand timing, presence, and care. You know when to speak, when to pause, and when to simply let the moment breathe. You do not rush. You do not perform. You hold the moment. What You’ll Own

• Deliver the Welcome & Wellness Haven tour for every guest, unless respectfully declined
• Guide Signature couples through the Founders Blessing at Circle Rock, one couple at a time
• Protect the emotional, physical, and relational flow of the guest’s spa day
• Serve as the guardian of the Wellness Haven guest experience
• Introduce the Day-2 Side-by-Side Renewal at the right time and close it after the Day-1 hot springs glow
• Recommend retail in a way that feels personal and care-based, including heart-shaped Himalayan stones, take-home oils, and branded kits
• Offer beverages in a warm, pool-butler style: champagne, tea, and curated NA options
• Keep every movement unhurried, intentional, quiet, and premium
• Walk slightly ahead of the guest — never behind the moment

What You Actually Sell You are not selling everything. You are selling three things exceptionally well:

• Day-2 Side-by-Side Renewal — planted early, closed after the Day-1 glow, never pushed at goodbye
• Retail — woven naturally into the experience through thoughtful, prescription-based recommendations
• Beverages — delivered with warmth and ease, without pulling guests out of the moment

Every recommendation should feel like care, not commerce. Metrics You Own

• Day-2 attach rate: 40%+
• Ancillary revenue: $250+/couple

● NPS: 4.85+

● Rebook rate: 30%+ What You Won’t Handle

• No phone sales
• No massage comps
• No hands-on treatment work
• No transactional checkout selling
• No rushing guests through emotional moments

Minimum Requirements

• 2+ years of experience in a high-touch, guest-facing role such as luxury hospitality, spa/wellness, premium retail, boutique fitness, fine dining, or another elevated service environment
• Experience making guest recommendations, upselling, or selling in a customer-facing environment
• Ability to work full-time on-site in Whitwell, TN
• Ability to work a hospitality schedule, including weekends and peak guest days as needed

Nice to Have

• Spa, wellness, luxury hospitality, or couples/romantic travel experience
• Experience selling premium services, retail, memberships, upgrades, or add-ons
• Experience in emotionally meaningful, ceremony-based, or highly personalized guest experiences

Hard No This is not the role for you if you rush moments, treat ceremony like a script, avoid closing, or want a passive hospitality job. If you can blend warmth, presence, emotional intelligence, and sales-positive conviction — this is your seat. Equal Opportunity Employer BOLT FARM is an equal opportunity employer. We hire and promote based on merit, qualifications, performance, and business needs, and do not discriminate based on any characteristic protected by law.