Director Ambulatory Business Operation

Job Summary Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Responsibilities Strategic Leadership & Business Services Oversight Leads the planning, development, and execution of strategic initiatives and tactics related to business services across the Allina Health Group clinics. Recommends enterprise and clinic-level goals that advance organizational priorities, operational performance, and patient experience outcomes. Establishes priorities and sequences initiatives and tactics to ensure effective execution and achievement of desired outcomes. Designs, implements, and evaluates business and operational models to improve efficiency, support sustainable revenue growth, and enable scalability across clinics. System Collaboration, Workflow Standardization & Governance Collaborates closely with clinic and hospital operations leadership and key system partners, including Revenue Cycle Management, Revenue Cycle Training, Information Services, Finance, and Payor Relations, to drive aligned and effective business services operations. Establishes and maintains enterprise-wide policies, procedures, and workflows related to clinic business operations and the revenue cycle to ensure consistency, compliance, and operational excellence. Leads and facilitates key business services forums and governance meetings, ensuring clear communication, alignment on priorities, and accountability for outcomes. Develops and implements standardized registration and scheduling workflows across all Allina Health Group clinics to ensure accurate charge capture, seamless patient transitions, and delivery of an exceptional patient experience. People Management Manages a team supporting business operations Leads onboarding, training, and standard work development for business services staff and leaders, ensuring consistency with organizational standards, workflows, and clinic division priorities. Establishes expectations and provides oversight to ensure staff capabilities and performance support operational and patient experience goals. Compliance & Regulatory Oversight Provides oversight for compliance and regulatory adherence across business services operations, ensuring all Allina Health Group business service policies are implemented in accordance with applicable federal, state, and payer regulations. Ensures alignment with Allina Health policies, procedures, and regulatory requirements, partnering with system compliance, revenue cycle, and operational leaders to mitigate risk and maintain operational integrity. Technology Optimization & Data Quality Partners with Information Services and other technology teams to optimize systems and digital tools that support business services operations. Leads or sponsors implementation and enhancement of technology solutions that improve efficiency, accuracy, and the patient experience. Ensures high levels of data quality across registration, scheduling, and discharge processes; develops, monitors, and reports on key performance indicators to drive desired outcomes. Other duties as assigned. Qualifications Bachelor's degree in Health Care field or Business Management 7+ years progressive Healthcare leadership experience 7+ years experience in clinical operations and revenue cycle management, with demonstrated ability to lead change and optimize processes Preferred Qualifications Master's degree in Business Management Physical Demands Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently Pay Range Pay Range: $66.09 to $91.44 per hour. The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience and education. Additional incentives may be available, including discretionary monetary bonuses, goal-based bonuses, and other financial incentives. Benefit Summary Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members. Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey. In addition, Allina Health offers employee resources groups (ERGs) — voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, business practices and objectives. Allina Health also engages employees in various community involvement and volunteering events. Benefits Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Voluntary Benefits (vision, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program Allina Health is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a union. #J-18808-Ljbffr Allina Health