Medical Receptionist (Monday-Friday 6am-2pm) Brookline, MA

divh2Boston IVF | IVI RMA North America Receptionist Position/h2pWith more than 150,000 babies born since 1986, Boston IVF is among the most experienced and respected fertility centers in the world. We are proud to offer innovative fertility treatments, leading-edge reproductive technologies, and compassionate care every step of the way. We take on the most complex cases, instill hope, and provide guidance and support when our patients need it most. Our mission is simple: to give individuals and couples the best possible chance for a successful pregnancy, while cherishing the meaningful relationships we build with our patients each day./ppBoston IVF | IVI RMA North America is currently seeking a receptionist to join our growing team in our Brookline, MA office./ppSchedule: MondayFriday, 6:00 AM2:00 PM/ph3Position Summary/h3pThe Receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public./ph3How Youll Contribute/h3pAt Boston IVF, we do whatever it takes to deliver outstanding patient care. As a receptionist, your responsibilities will include:/pulliWelcome and greet patients and visitors in a professional and compassionate manner/liliAnswer and route patient phone calls/liliMaintain a calm, composed, and professional demeanor/liliAnticipate patient needs and anxieties; provide clear and supportive responses to questions/liliSchedule patient appointments in accordance with physician templates/liliIdentify scheduling conflicts and recommend appropriate solutions/liliMaintain accurate patient records, including demographic, financial, and insurance information/liliCollect co-pays and patient payments/liliCoordinate patient care in collaboration with nursing staff/liliPartner with the Finance Department to ensure reimbursement and insurance information is complete/liliAppointment confirmations and patient charting/li/ulh3Skills Qualifications/h3ulliHigh School Diploma or GED required; Associate degree preferred/liliMinimum of 1 year experience as a medical office receptionist/liliMinimum of 3 years customer service experience/liliStrong computer proficiency/liliExcellent listening, communication, and interpersonal skills/liliAbility to work independently and exercise sound judgment/liliComfort working in a fast-paced, high-standard, and occasionally stressful environment/li/ulh3Benefits/h3ulliMedical, Dental, and Vision Insurance/liliPaid Time Off and 8+ Paid Holidays/liliCompany-paid Life Insurance, Long-Term Disability, and ADD/liliFlexible Spending Accounts/liliEmployee Assistance Program/lili401(k) Retirement Plan/liliOptional benefits including Short-Term Disability, Life Insurance, and ADD buy-up plans, and more/li/ulpSchedule: MondayFriday, 6:00 AM2:00 PM/p/div