Director of Operations

Director of OperationsJoin our dynamic team as the Director of Operations at our prestigious hotel and be the driving force behind our success! We are seeking a passionate and results-driven leader who thrives in a fast-paced, guest-centric environment.As the Director of Operations, you will oversee all aspects of our hotel's operations, including guest services, housekeeping, food and beverage, and more. With your energy and enthusiasm, you will inspire and lead a talented team, ensuring exceptional guest experiences and seamless operations.This is your opportunity to make a significant impact, drive revenue growth, and elevate our property to new heights. We offer competitive compensation, career growth opportunities, and a supportive work culture that recognizes and rewards your achievements.If you are a motivated, experienced professional with a passion for hospitality, apply now to join our exceptional team!Essential FunctionsProvide operational leadership for both the Front Desk and Housekeeping departments.Directly supervise and develop the Front Desk Supervisor and Housekeeping Supervisor.Ensure exceptional guest service by maintaining Hilton brand standards and operational excellence.Lead daily operations while providing hands-on support during high-volume periods.Foster collaboration and communication between the Front Office and Housekeeping departments.Recruit, coach, mentor, and develop supervisors and hourly team members.Conduct performance evaluations, coaching sessions, and corrective action when necessary.Review labor productivity, scheduling, overtime, and payroll to ensure departments remain within budget.Ensure compliance with all Hilton, Davidson Hospitality, and company policies and procedures.Monitor guest satisfaction, online reviews, and service recovery opportunities.Maintain departmental inventories, cleanliness standards, and operational readiness.Review and monitor work orders, room status, and guest requests using HotSOS.Utilize PEP (Property Engagement Platform) to oversee Front Office operations, guest arrivals, departures, room inventory, and guest service.Utilize Workday to review payroll, approve timecards, manage punch edits, and oversee time-off requests.Utilize Hotel Effectiveness (HE) to monitor labor productivity and scheduling.Partner with Engineering, Food & Beverage, Sales, and other hotel departments to ensure seamless daily operations.Perform additional duties and special projects as assigned.ResponsibilitiesThe Director of Operations is responsible for providing strategic leadership and daily operational oversight of both the Front Desk and Housekeeping departments. This position partners closely with department supervisors to ensure exceptional guest service, operational excellence, financial performance, and team member engagement. The Director of Operations will serve as a hands-on leader who coaches, develops, and supports department supervisors while driving accountability, service standards, productivity, and collaboration across both operational departments. The ideal candidate is a strong hotel operations leader with experience managing multiple departments, building high-performing teams, and creating an outstanding guest experience.Operational LeadershipProvide leadership and operational oversight for both the Front Office and Housekeeping departments.Coach, mentor, and develop the Front Desk Supervisor and Housekeeping Supervisor.Ensure consistent execution of Hilton brand standards and Davidson Hospitality culture.Foster collaboration and communication between Front Desk and Housekeeping to improve the overall guest experience.Assist in daily hotel operations and provide hands-on leadership during high-volume periods.Guest ExperienceEnsure exceptional guest satisfaction by proactively resolving service opportunities.Monitor guest feedback, online reviews, and Guest Service Scores.Lead service recovery efforts when guest concerns arise.Ensure guest requests are completed accurately and timely.Leadership & Team DevelopmentRecruit, coach, mentor, and develop supervisors and hourly team members.Conduct performance evaluations and coaching conversations.Build succession plans for operational leadership positions.Promote employee engagement and recognition initiatives.Support HR with investigations, corrective action, and performance management when necessary.Labor & Financial ManagementManage departmental labor to budget.Review productivity reports and scheduling.Monitor overtime and meal penalties.Ensure payroll accuracy.Assist with departmental budgeting and forecasting.QualificationsBachelor's degree or 4 years management experience in a full service hotel in rooms division or related disciplineTime management and negotiation skillsAbility to manage and lead each department in accordance with employment and Innkeeper laws of the jurisdictionPrior cash handling experience necessaryAbility to communicate effectively with the public and other Team MembersRead, write and speak English fluentlyBenefitsDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Multiple Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays).401K MatchWorking at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.Salary RangeUSD $110,000.00 - USD $110,000.00 /Yr.