Customer Service Representative

Customer Account Coordinator

The Customer Account Coordinator will manage the day-to-day requirements for our customers. This position is perfect for anyone looking for a career that offers endless opportunities for growth personally and professionally in a rapidly growing high visibility business.

The Account Coordinator will be expected to manage customer business orders and address all inquiries and complaints. This is a fast-paced role requiring the ability to multi-task, problem solve, and work cross-functionally within the plant and office.

The person in this role will work closely with our outside Sales Representatives and will be directly responsible for quoting new business, building production specifications, accepting and confirming customer purchase orders, confirming inventory availability, coordinating freight, ensuring on time and in full delivery, as well as ensuring invoicing accuracy.

The Account Coordinator position will have daily interaction with Pratt's internal facilities, manufacturing, inventory and logistics teams. The Account Coordinator will also have daily interaction with our customers' facility managers and purchasing teams, and will provide rapid responses to all customer inquiries and needs.

Primary Responsibilities

Work closely with our Sales Team to promote business retention and growth.

Quoting new business / building production orders.

Processing Customer Purchase Orders.

Handle business customer complaints and questions and follow-up with appropriate internal personnel as required.

Confirming On Time and In Full (OTIF) Shipments.

Provide Rapid Responses to all Customer Tactical Needs (order needs, order changes, freight questions, etc.)

Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer.

Maintain business customer files.

Work with outside vendors for supplemental supplies and materials.

Complies with company policies and procedures.

Additional duties as assigned by management.

Required Skills

Strong communication skills both written and verbal

Intermediate computer skills

Strong Math/Algebra Skills

Problem Solving and Critical Thinking

Preferred Experience

2+ Years in Customer Service Role or Direct Business to Business Customer Facing Role

Amtech platform.

Experience in the packaging industry, logistics or distribution industry preferred

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

Physical Demands

Employee is regularly required to walk and talk and hear. The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.